Archive has 194 results
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Waverley Borough Council (20 001 859)
Statement Closed after initial enquiries Refuse and recycling 05-Jan-2021
Summary: We will not investigate this complaint about the complainant’s request for a sturdier rubbish bin. This is because there is insufficient evidence of fault by the Council.
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Torridge District Council (20 007 913)
Statement Closed after initial enquiries Refuse and recycling 22-Dec-2020
Summary: Mr X complained about the Council’s waste collection service. The Ombudsman will not investigate the complaint because we are unlikely to find evidence of fault.
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Statement Upheld Refuse and recycling 21-Dec-2020
Summary: Mrs X complains her waste bins have been regularly omitted from collections. She also says the Council has not handled her complaints well. The Council is at fault. It has agreed an apology, a financial remedy and monitoring to ensure sustained improvement.
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Swindon Borough Council (20 001 027)
Statement Not upheld Refuse and recycling 18-Dec-2020
Summary: Miss X complained the Council regularly failed to collect her recycling and plastic waste. The Council was not at fault.
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Bristol City Council (20 005 458)
Statement Closed after initial enquiries Refuse and recycling 18-Dec-2020
Summary: The Ombudsman will not investigate this complaint about how the Council dealt with the complainant’s concerns about residents not properly disposing of their waste. This is because he is unlikely to find fault by the Council. It is also unlikely an investigation by the Ombudsman could add to the Council’s response.
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Middlesbrough Borough Council (19 017 865)
Statement Not upheld Refuse and recycling 16-Dec-2020
Summary: Mr X complained the Council failed to take appropriate action to deal with incidents of fly tipping and overflowing commercial and communal bins on the street where he owns a restaurant. There was no fault in the Council’s actions.
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Milton Keynes Council (20 007 773)
Statement Closed after initial enquiries Refuse and recycling 16-Dec-2020
Summary: We will not investigate this complaint about the Council’s response regarding spills during refuse collections. This is because the Council has provided a fair response and there is not enough injustice to require an investigation. In addition, the complainant could complain to the Information Commissioner.
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Middlesbrough Borough Council (20 007 437)
Statement Closed after initial enquiries Refuse and recycling 15-Dec-2020
Summary: Mr X complains about the Council’s delay in removing litter from a local area. The Ombudsman will not investigate the complaint because there are insufficient grounds to warrant an investigation.
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Bristol City Council (20 003 080)
Statement Upheld Refuse and recycling 14-Dec-2020
Summary: Mr X complained the Council had failed to regularly collect recycling from his block of flats over the last 3 years. We found the Council was at fault for failing to ensure regular recycling collections from Mr X’s block of flats and in how it dealt with his complaints. This caused Mr X the inconvenience of making alternative arrangements to dispose of his own recycling and avoidable time and trouble pursuing his complaints. The Council has agreed to apologise to Mr X, monitor ongoing collections and remind staff about the need to investigate complaints thoroughly.
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Kirklees Metropolitan Borough Council (20 007 157)
Statement Closed after initial enquiries Refuse and recycling 11-Dec-2020
Summary: Mr X complains about the Council’s policy on access to its waste and recycling centres. The Ombudsman will not investigate the complaint because there is insufficient evidence of fault by the Council.