Archive has 194 results
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Brighton & Hove City Council (20 009 838)
Statement Closed after initial enquiries Refuse and recycling 22-Feb-2021
Summary: Mr X complains the Council repeatedly failed to collect his refuse. We will not investigate this complaint. The issues now appear to be resolved. Further investigation is unlikely to lead to a different outcome.
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Birmingham City Council (20 004 627)
Statement Upheld Refuse and recycling 19-Feb-2021
Summary: Mr X complains the Council has repeatedly failed to collect his household waste or recycling on the scheduled day or in a timely manner when collections are missed. The Council’s repeated failure to collect the household waste and recycling from Mr X’s street amounts to fault. This fault has caused Mr X an injustice.
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Northampton Borough Council (20 010 463)
Statement Closed after initial enquiries Refuse and recycling 19-Feb-2021
Summary: We will not investigate Mr C’s complaint about the quality of street cleaning in his local area. This is because we are unlikely to find fault with how the Council has dealt with the matter.
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East Staffordshire Borough Council (20 010 106)
Statement Closed after initial enquiries Refuse and recycling 16-Feb-2021
Summary: On the evidence currently available, we will not
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Plymouth City Council (20 009 985)
Statement Closed after initial enquiries Refuse and recycling 16-Feb-2021
Summary: Mr X complains the Council inappropriately affixed a notice to his car which he had to clean off. Mr X also complains the Council failed to properly deal with his complaint about this. We will not investigate as the outstanding injustice to Mr X is not sufficient to warrant our involvement.
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Middlesbrough Borough Council (20 009 762)
Statement Closed after initial enquiries Refuse and recycling 11-Feb-2021
Summary: We will not investigate this complaint about a replacement bin because the Council has offered a remedy and there is not enough remaining injustice to require an investigation.
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Birmingham City Council (20 004 441)
Statement Upheld Refuse and recycling 09-Feb-2021
Summary: Mrs X complains that although she should receive assisted collections, the Council routinely fails to collect her household waste and recycling when collecting her neighbours’ bins. The Council’s repeated failings in the assisted collection service it provided to Mrs X amount to fault. This fault has caused Mrs X an injustice.
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Wycombe District Council (19 019 136)
Statement Not upheld Refuse and recycling 09-Feb-2021
Summary: There is no fault in the assisted refuse collection service offered to a householder because of her disability. The Council collects rubbish from her front door weekly and the recycling every two weeks. It has missed two collections over the past year, but has revisited quickly when told.
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London Borough of Redbridge (20 009 498)
Statement Closed after initial enquiries Refuse and recycling 09-Feb-2021
Summary: We will not investigate this complaint about difficulties with the clinical waste service. This is because the Council has provided a fair response and there is insufficient evidence of injustice. In addition, part of the complaint is late.
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Birmingham City Council (20 009 604)
Statement Closed after initial enquiries Refuse and recycling 08-Feb-2021
Summary: We will not investigate this complaint about a missed bin collection because there is insufficient evidence of injustice.