Refuse and recycling archive 2020-2021


Archive has 194 results

  • London Borough of Redbridge (20 011 173)

    Statement Closed after initial enquiries Refuse and recycling 11-Mar-2021

    Summary: Mr X complained about the Fixed Penalty Notice issued to him by the Council for putting his rubbish out on the wrong day. We will not investigate the complaint because the Council has taken action to cancel the Notice and has confirmed no further action will be taken in relation to it.

  • Royal Borough of Windsor and Maidenhead Council (20 011 824)

    Statement Closed after initial enquiries Refuse and recycling 10-Mar-2021

    Summary: Mr X complained about the Council’s refuse collection service. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

  • Bristol City Council (20 002 806)

    Statement Not upheld Refuse and recycling 09-Mar-2021

    Summary: Mr X complained the Council failed to collect his bulky waste items and did not offer a suitable rearranged collection. We have discontinued our investigation as the Council has now accepted fault and offered to apologise and pay Mr X for his expenses and for the time and trouble it has taken him to complain.

  • Birmingham City Council (19 019 343)

    Statement Upheld Refuse and recycling 03-Mar-2021

    Summary: Miss X complained the Council took six months to make a bulky waste collection she had requested. She also complained that although she should receive an assisted waste collection service, the Council has repeatedly failed to collect her waste and when it does, the crews do not return her bin when it is empty. The Council’s delay in collecting Miss X’s bulky waste items, and the failings in the assisted collection service it provides to Miss X amount to fault. These faults have caused Miss X an injustice.

  • Middlesbrough Borough Council (20 010 574)

    Statement Closed after initial enquiries Refuse and recycling 01-Mar-2021

    Summary: We will not investigate this complaint about a missed recycling collection because there is insufficient evidence of injustice.

  • South Hams District Council (20 007 848)

    Statement Upheld Refuse and recycling 24-Feb-2021

    Summary: We will not investigate this complaint about missed bin collections. It is unlikely further investigation will lead to a different outcome to that provided by the Council’s investigation.

  • Harborough District Council (20 004 365)

    Statement Not upheld Refuse and recycling 23-Feb-2021

    Summary: Mr X complains about the way the Council’s contractors have collected his bins. Mr X says this has taken time and trouble, and he has had to dispose of waste himself. The Ombudsman does not find the Council at fault. Two parts of Mr X’s complaint are outside the Ombudsman’s jurisdiction because they relate to allegations of criminal offences. Mr X could take these complaints to police or take private legal action.

  • London Borough of Enfield (20 008 699)

    Statement Closed after initial enquiries Refuse and recycling 23-Feb-2021

    Summary: Mr X complains about delay by the Council in providing him with a larger waste bin. Mr X says he was put to time and trouble pursuing this with the Council. We will not investigate as the injustice caused to Mr X is not at a level that would warrant our involvement.

  • Royal Borough of Kensington & Chelsea (20 009 638)

    Statement Closed after initial enquiries Refuse and recycling 23-Feb-2021

    Summary: We will not investigate Mr X’s complaint about the Council’s arrangements for collecting commercial waste. This is because there is not enough evidence of fault by the Council or that Mr X has been caused any personal injustice.

  • Trafford Council (20 009 939)

    Statement Closed after initial enquiries Refuse and recycling 23-Feb-2021

    Summary: Miss X complains about missed waste collections by the Council. Miss X says this is impacting on her as she has to dispose of the waste herself. We will not investigate as there is insufficient evidence of a significant injustice to Miss X and we cannot add to what the Council has already said.

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