Refuse and recycling archive 2020-2021


Archive has 194 results

  • Folkestone & Hythe District Council (19 018 691)

    Statement Upheld Refuse and recycling 20-Oct-2020

    Summary: Mr X says the Council is at fault in its decision to charge him for a replacement wheelie bin because its contractors damaged the bin. He also says the Council’s investigation of this matter was flawed. The Council has agreed to replace Mr X’s wheelie bin free of charge and send him a written apology. He also recommended the Council amend its Recycling and Waste Discretionary Fees and Charges policy. The Council agreed.

  • Folkestone & Hythe District Council (19 019 144)

    Statement Upheld Refuse and recycling 20-Oct-2020

    Summary: Mr and Mrs X says their wheelie bin was damaged by the Council’s contractors and for this reason, it should not charge them for a replacement. The Ombudsman is satisfied the Council’s offer to replacement the bin free of charge addressed the substantive injustice claimed by Mr and Mrs X. He also recommended the Council amend its Recycling and Waste Discretionary Fees and Charges policy. The Council agreed.

  • Dudley Metropolitan Borough Council (19 013 957)

    Statement Upheld Refuse and recycling 20-Oct-2020

    Summary: Miss B complains the Council has repeatedly failed to either collect her household waste or, if it does so, the bin is not returned to the correct place. Miss B has an assisted collection and the failure to return the bins correctly means it can be difficult for her to access her property. Sometimes there has been an accumulation of waste because of missed collections. There was fault in the service provision but the Council has responded appropriately so further investigation is not warranted as it will not achieve anything more for Miss B.

  • London Borough of Tower Hamlets (19 008 080)

    Statement Upheld Refuse and recycling 20-Oct-2020

    Summary: Mr X says the Council has not acted on his concerns about pollution from a Waste Transfer Station near his home. The Ombudsman has found some evidence of fault by the Council. However, he does not consider this calls into question the Council’s decisions there is no statutory nuisance and no grounds to close the Waste Transfer Station. For this reason, he has ended his investigation of this complaint.

  • Birmingham City Council (20 004 112)

    Statement Closed after initial enquiries Refuse and recycling 19-Oct-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s failure to close his bin lid when its collection crew returns his bin to his property. This is because the matter does not cause Mr X significant injustice.

  • London Borough of Bexley (20 004 295)

    Statement Closed after initial enquiries Refuse and recycling 19-Oct-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about changes to his household recycling collection service. This is because there is not enough evidence of fault by the Council to warrant an investigation by the Ombudsman.

  • Birmingham City Council (19 017 610)

    Statement Upheld Refuse and recycling 16-Oct-2020

    Summary: Mrs X complains the Council has repeatedly failed to collect her household waste and recycling for several years. The Council’s repeated failure to make regular assisted household waste and recycling collections over an extended period amounts to fault. This fault has caused Mrs X an injustice.

  • Birmingham City Council (19 018 026)

    Statement Upheld Refuse and recycling 16-Oct-2020

    Summary: Mr X complains the Council provided inaccurate information about when and how he could visit the recycling centres to dispose of mattresses. Mr X also complains Council staff were rude and unhelpful; and racially discriminated against him. The Council’s failure to provide Mr X with full information about the requirements and limitations on visiting the city’s recycling centres amounts to fault. This fault has caused an injustice.

  • Birmingham City Council (19 018 570)

    Statement Upheld Refuse and recycling 16-Oct-2020

    Summary: Mr X complains the Council failed to make any of the scheduled garden waste collections from his property between June and December 2019. The Council’s repeated failure to collect Mr X’s garden waste amounts to fault. This fault had caused Mr X an injustice.

  • London Borough of Tower Hamlets (20 002 262)

    Statement Upheld Refuse and recycling 14-Oct-2020

    Summary: The Ombudsman upholds Ms X’s complaint about the Council’s delay in completing our previous recommendations. The Council delayed paying the agreed remedy for nine months. The Ombudsman will not investigate Ms X’s complaint about further problems with her waste collections as she has not reported these to the Council. The Council will apologise and make a payment to Ms X, and review how it carries out future recommendations from the Ombudsman.

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