Refuse and recycling archive 2020-2021


Archive has 194 results

  • Bedford Borough Council (20 009 843)

    Statement Closed after initial enquiries Refuse and recycling 02-Feb-2021

    Summary: We will not investigate this complaint that the Council says the complainant must have a bin for his recycling and will not provide him with sacks. This is because there is insufficient evidence of fault by the Council.

  • Birmingham City Council (20 004 061)

    Statement Upheld Refuse and recycling 29-Jan-2021

    Summary: Miss X complained the Council consistently failed to collect her household waste on the scheduled day after she moved into her property in the summer of 2020. The Council’s repeated failure to collect Miss X’s household waste on the scheduled day, or in a timely manner when collections were missed, amounts to fault. This fault caused Miss X an injustice.

  • Birmingham City Council (20 003 169)

    Statement Upheld Refuse and recycling 28-Jan-2021

    Summary: Miss X complained the Council failed to investigate or take appropriate action in relation to noise nuisance from refuse collection vehicles early in the morning which disturbed her sleep. The Council’s failure to investigate Miss X’s complaint of noise nuisance amounts to fault. This fault has caused Miss X an injustice.

  • Birmingham City Council (20 003 154)

    Statement Upheld Refuse and recycling 26-Jan-2021

    Summary: Mrs X complains that although she should receive assisted collections, the Council has routinely failed to collect her recycling when collecting her neighbours’ recycling. The failings in the assisted collection service the Council provided to Mrs X amount to fault. This fault has caused Mrs X an injustice.

  • Tonbridge and Malling Borough Council (20 009 082)

    Statement Closed after initial enquiries Refuse and recycling 20-Jan-2021

    Summary: Mr X complains about the Council’s waste collection service. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

  • Middlesbrough Borough Council (20 008 606)

    Statement Closed after initial enquiries Refuse and recycling 13-Jan-2021

    Summary: We will not investigate Mr X’s complaint about a missed recycling collection as the injustice caused to him from this is not sufficient to warrant our involvement.

  • Oldham Metropolitan Borough Council (20 007 733)

    Statement Closed after initial enquiries Refuse and recycling 12-Jan-2021

    Summary: We will not investigate this complaint about a missed bin collection caused by the complainant being unable to present his bin due to COVID-19. This is because there is insufficient evidence of fault by the Council and the Council has already provided a remedy. In addition, we could not achieve the outcome the complainant would like.

  • Isle of Wight Council (20 002 351)

    Statement Closed after initial enquiries Refuse and recycling 08-Jan-2021

    Summary: We will not investigate this complaint about how the Council cleans the street where the complainant lives. This is because it is unlikely we will find fault by the Council.

  • Northumberland County Council (20 006 401)

    Statement Closed after initial enquiries Refuse and recycling 06-Jan-2021

    Summary: We will not investigate Mrs X’s complaint about the conduct of civil enforcement officers who issued her daughter, Ms Y, with a Fixed Penalty Notice for fly tipping. This is because it is unlikely we could add anything to the Council’s investigation, and the alleged injustice to Ms Y is not enough to warrant our involvement. Ms Y has now paid the Fixed Penalty Notice and has therefore lost the right to put forward a defence in court.

  • Thanet District Council (20 001 947)

    Statement Upheld Refuse and recycling 06-Jan-2021

    Summary: Mr X complained the Council frequently failed to collect his household waste. We find the Council was at fault. It has agreed to pay Mr X £100 in recognition of the avoidable time and trouble he has been put to in reporting the missed collections. The Council will also consult with the highway authority about the possible introduction of parking restrictions to help resolve the collection issues.

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