Archive has 194 results
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Statement Upheld Refuse and recycling 10-Nov-2020
Summary: Mr X complains the Council has repeatedly failed to collect his household waste and recycling on the scheduled day. The Ombudsman finds the Council at fault. However, the Council has taken action to address the issues and Mr X has no significant unremedied injustice for which we would recommend any further remedy.
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Statement Upheld Refuse and recycling 09-Nov-2020
Summary: The Ombudsman finds fault with the Council for the way it responded to Mrs B complaint about her waste collections. It failed to take action to resolve the issue despite upholding her complaint. The Council agrees actions to remedy the injustice caused to Mrs B.
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Birmingham City Council (19 020 705)
Statement Not upheld Refuse and recycling 06-Nov-2020
Summary: Mr X complains the Council repeatedly failed to collect the communal waste from several of Company Y’s housing schemes. This led to an accumulation of waste which Company Y incurred time and expense in disposing of. The small number of missed collections reported by residents in 2019 or 2020 does not amount to fault. Consequently, the Council would not be responsible for Company Y’s costs in disposing of the uncollected waste.
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Birmingham City Council (19 019 679)
Statement Upheld Refuse and recycling 06-Nov-2020
Summary: Mrs X complains the Council has repeatedly failed to empty her bins and when it does, it routinely fails to return the bins to her property. The Council’s repeated failings in the assisted collection service it provided to Mrs X amount to fault. This fault has caused Mrs X an injustice.
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London Borough of Croydon (19 020 554)
Statement Upheld Refuse and recycling 05-Nov-2020
Summary: Mr X complains about missed bin collections. The Council accepts that due to incorrect information on its database the collections did not happen as they should have from August to November. It has taken action to resolve the problems and collections are now taking place regularly. A remedy for the frustration and inconvenience caused to Mr X is agreed.
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Coventry City Council (19 020 982)
Statement Upheld Refuse and recycling 03-Nov-2020
Summary: Miss X complains the Council repeatedly failed to make assisted collections of her recycling and garden waste. She also complains that when collections were made, the Council failed to return her bins to the correct place. Miss X says this caused her unnecessary stress and upset and left her with unsightly and unhygienic living conditions. The Ombudsman finds fault by the Council in this matter. The Council has agreed a remedy to address the injustice caused to Miss X.
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Birmingham City Council (19 020 571)
Statement Upheld Refuse and recycling 02-Nov-2020
Summary: Mr X complains the Council has repeatedly failed to empty the communal waste bins servicing his block of flats. The Council’s repeated failure to collect the communal waste from Mr X’s block of flats amounts to fault. This fault has caused Mr X an injustice.
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Statement Upheld Refuse and recycling 02-Nov-2020
Summary: The Ombudsman will not investigate this complaint about an error the Council made when it took £70 from the wrong bank account. This is because the Council has provided a fair remedy and there is not enough injustice to warrant an investigation.
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Birmingham City Council (19 018 792)
Statement Upheld Refuse and recycling 02-Nov-2020
Summary: Mr X complains that the Council has repeatedly failed to provide the agreed assisted collection service as it does not return his empty bins to his property. The Council’s repeated failings in the assisted collection service it provided to Mr X amount to fault. This fault has caused Mr X an injustice.
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Birmingham City Council (19 018 917)
Statement Upheld Refuse and recycling 02-Nov-2020
Summary: Miss X complains the Council delayed in providing her with a wheelie bin for her household waste and repeatedly failed to collect her sacks of household waste. The discrepancies in the Council’s record keeping and the delay in ordering wheelie bins for Miss X’s property amount to fault. As does the repeated failure to collect Miss X’s household waste. These faults have caused Miss X an injustice.