Other archive 2020-2021


Archive has 101 results

  • Reigate & Banstead Borough Council (19 015 506)

    Statement Upheld Other 20-Oct-2020

    Summary: Mrs X says the Council is at fault in how it has considered and investigated her reports of vermin entering her home from her neighbour’s property. The Ombudsman has not found evidence of fault in how the Council responded to Mrs X’s reports although he does consider it was inappropriate to visit Mrs X’s home with her neighbour without prior agreement. He recommended the Council reiterates its apology to Mrs X for doing so. The Council agreed.

  • Coventry City Council (20 004 723)

    Statement Closed after initial enquiries Other 14-Oct-2020

    Summary: The Ombudsman will not investigate this complaint about a parked car outside the complainant’s house. This is because there is insufficient evidence of fault and injustice. In addition, the Ombudsman could not achieve the outcome the complainant wants.

  • Somerset West and Taunton Council (20 004 609)

    Statement Closed after initial enquiries Other 13-Oct-2020

    Summary: The Ombudsman will not investigate Mr X’s complaint about possible future damage to his wall from Council grass cutting. The Ombudsman cannot add to the Council’s assurances given to Mr X in this regard. Additionally, Mr X’s complaint that the Council will not sell him the strip of land is made late to us.

  • London Borough of Barking & Dagenham (19 020 855)

    Statement Upheld Other 12-Oct-2020

    Summary: The Council disposed of a vehicle owned by Miss B as it considered it had been abandoned. There was fault in the way the Council reached its decision. The Council has agreed to apologise and make a financial payment for the injustice caused.

  • London Borough of Barking & Dagenham (20 004 184)

    Statement Closed after initial enquiries Other 08-Oct-2020

    Summary: The Ombudsman will not investigate this complaint that the Council stole an item belonging to the complainant. This is because the Ombudsman cannot investigate allegations of crime and because the complainant could make a claim on the Council’s insurance.

  • Essex County Council (20 001 276)

    Statement Not upheld Other 07-Oct-2020

    Summary: Ms X complains the Council failed to act on her report of an intimidating dog in a property next to a public footpath. The Ombudsman discontinued its investigation into Ms X’s complaint because there is insufficient injustice to her, and the Ombudsman cannot achieve the outcome she wants.

  • Scarborough Borough Council (19 013 664)

    Statement Not upheld Other 07-Oct-2020

    Summary: We have completed our investigation into Mr X’s complaint. The Council was not at fault for refusing to let him pay a fixed penalty notice in instalments. The Council’s actions were in line with its policies and procedures.

  • Birmingham City Council (19 013 796)

    Statement Upheld Other 07-Oct-2020

    Summary: The Ombudsman found fault by the Council on Mr R’s complaint about it failing to take prompt effective action on his reports of rats from its ground floor property. It delayed dealing with his complaint and did not carry out officer recommendations following a site inspection. The agreed action remedies the avoidable injustice caused.

  • Bournemouth, Christchurch and Poole Council (20 002 926)

    Statement Closed after initial enquiries Other 22-Sep-2020

    Summary: The Ombudsman will not investigate how the Council cleans a footpath alongside the complainant’s home and others in the local area. It is unlikely he would find fault by the Council has caused the complainant injustice that would justify the Ombudsman’s involvement.

  • Maidstone Borough Council (19 005 686)

    Statement Not upheld Other 21-Sep-2020

    Summary: The Ombudsman considers there is no evidence of fault by the Council when it identified that Mrs X’s car was abandoned.

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