Hyndburn Borough Council (19 010 539)

Statement Upheld Other 17-Nov-2020

Summary: Mr B complains about the Council’s response to his reports of dog fouling in his neighbours’ yard. The Ombudsman does not find fault with the way the Council investigated the reports or the way it reached its decision not to take action. There was some fault in the Councils complaint handling. The Council agrees actions to remedy the injustice to Mr B.

Ashfield District Council (20 005 639)

Statement Closed after initial enquiries Other 12-Nov-2020

Summary: The Ombudsman will not investigate this complaint about an injury sustained by the complainant’s puppy in a park. This is because complaints of liability for injury need to be determined in court.

London Borough of Barking & Dagenham (20 005 650)

Statement Closed after initial enquiries Other 12-Nov-2020

Summary: The Ombudsman will not investigate this complaint about a pest control treatment because there is insufficient evidence of fault by the Council.

Oldham Metropolitan Borough Council (20 004 736)

Statement Closed after initial enquiries Other 11-Nov-2020

Summary: The Ombudsman will not investigate this complaint about a Fixed Penalty Notice for an offence related to waste. This is because there is insufficient evidence of fault by the Council and because the complainant could raise a defence in court.

London Borough of Newham (20 006 005)

Statement Closed after initial enquiries Other 06-Nov-2020

Summary: Mr X complains about the Council’s handling of parking and vehicle management issues on the housing estate in which he lives. The Ombudsman cannot investigate the complaint because it falls under the jurisdiction of the Housing Ombudsman Service and Mr X should make his complaint to that service.

London Borough of Waltham Forest (20 002 773)

Statement Closed after initial enquiries Other 04-Nov-2020

Summary: The Ombudsman will not investigate Ms X’s complaint about the Council’s response to her report of mice droppings found inside a packet of crisps. This is because there is not enough evidence of fault by the Council and we cannot achieve the outcome Ms X wants.

Bassetlaw District Council (20 004 773)

Statement Closed after initial enquiries Other 03-Nov-2020

Summary: The Ombudsman will not investigate this complaint about the way the Council responded to a food safety issue. This is because there is insufficient evidence of fault by the Council.

Tonbridge and Malling Borough Council (20 003 747)

Statement Closed after initial enquiries Other 30-Oct-2020

Summary: Ms X complains the Council has failed to carry out a HHSRS assessment at her property despite its state of disrepair. The Ombudsman will not investigate the complaint because we are unlikely to find evidence of fault by the Council. Ms X’s landlord (a housing association) is responsible for the repairs and for finding her alternative accommodation while they are carried out.

Rochdale Metropolitan Borough Council (20 004 102)

Statement Closed after initial enquiries Other 26-Oct-2020

Summary: The Ombudsman will not investigate this complaint about an incident in a shop regarding a face covering. This is because there is insufficient evidence of fault by the Council and it is unlikely the Ombudsman could add to the Council’s response.

Sedgemoor District Council (19 020 010)

Statement Upheld Other 22-Oct-2020

Summary: Mr X complained the Council should not have removed his van as abandoned. He also complained about difficulty in contacting the Council. There was fault by the Council. The Council should make a payment to Mr X to reflect that this caused uncertainty about whether the removal of his van could have been avoided. The payment also recognises time and trouble Mr X was put to in making his complaint.