Eastbourne Borough Council (20 003 965)

Statement Closed after initial enquiries Antisocial behaviour 08-Oct-2020

Summary: The complainant says the Council incited his neighbours to report him to the Police. The Ombudsman will not investigate this complaint. Further investigation is unlikely to add to that already carried out by the Council or lead to a different outcome. Nor can we achieve the outcome the complainant is seeking.

London Borough of Croydon (20 004 149)

Statement Closed after initial enquiries Antisocial behaviour 08-Oct-2020

Summary: The Ombudsman will not investigate Mrs B’s late complaint about a data breach by Council officers. This is because we would expect Mrs B to refer her concerns to the Information Commissioner.

Southampton City Council (19 008 242)

Statement Not upheld Antisocial behaviour 01-Oct-2020

Summary: Miss X complains that the Council has not taken action about a statutory noise nuisance from her neighbour. She says she is unable to sleep and the situation causes stress. The Ombudsman does not find fault with the Council.

Birmingham City Council (20 002 167)

Statement Closed after initial enquiries Antisocial behaviour 29-Sep-2020

Summary: Mrs X complained about the Council not collecting waste that residents are fly tipping on her street. The Ombudsman will not investigate this complaint. This is because our investigation would not lead to another outcome and I do not consider there is sufficient personal injustice caused to Mrs X to justify our involvement.

London Borough of Hackney (19 010 204)

Statement Upheld Antisocial behaviour 21-Sep-2020

Summary: Ms X complained the Council failed to properly investigate her complaint about noise from neighbours. She also said the Council failed to make reasonable adjustments which reduced her ability to engage in its investigation. The Ombudsman finds the Council at fault because there were some delays during the investigation. However, the delays did not have a significant impact on the outcome. Apart from the delays, the Council investigated Ms X’s complaint as we would expect and appropriately considered her request for reasonable adjustments. The Council has provided an appropriate apology to
Ms X for the delays.

Bournemouth, Christchurch and Poole Council (19 017 160)

Statement Closed after initial enquiries Antisocial behaviour 09-Sep-2020

Summary: Mr X complained about the Council’s failure to prevent noise from his neighbour’s children and damage to his van and fence by its tenants. The Ombudsman cannot investigate this complaint. This is because it concerns the actions of a social housing landlord and the management of its tenants. The Ombudsman has no jurisdiction to investigate social housing landlords.

Rossendale Borough Council (19 019 795)

Statement Not upheld Antisocial behaviour 09-Sep-2020

Summary: Mrs X complains the Council sent her a warning that she could be issued with Community Protection Notice for anti-social behaviour. The Council is not at fault.

London Borough of Hillingdon (20 003 034)

Statement Closed after initial enquiries Antisocial behaviour 09-Sep-2020

Summary: The Ombudsman will not investigate this complaint about an Abatement Notice the Council served on the complainant. This is because there is insufficient evidence of fault by the Council and insufficient evidence of injustice. In addition, the complainant had appeal rights he could have used.

Blackpool Borough Council (20 002 349)

Statement Closed after initial enquiries Antisocial behaviour 08-Sep-2020

Summary: The Ombudsman will not investigate this complaint about problems the complainant had with his neighbours from 1988 to 2014. This is because it is a late complaint and because some of the issues have already been considered by the Ombudsman.

Broxbourne Borough Council (20 001 030)

Statement Closed after initial enquiries Antisocial behaviour 07-Sep-2020

Summary: Ms X complains the Council has failed to act on her reports of anti-social behaviour where she lives. The Ombudsman will not investigate this complaint. The information I have seen shows the Council has tried to help Ms X, despite many of her concerns being the responsibility of the freeholder of her building. Further investigation is unlikely to find fault in the Council’s actions or lead to a different outcome.