Education archive 2020-2021


Archive has 669 results

  • Worcestershire County Council (20 002 208)

    Statement Upheld Special educational needs 24-Feb-2021

    Summary: Mr G complained the Council delayed finalising his daughter’s, X, Education Health and Care Plan. He said it failed to provide her with suitable alternative provision when she was out of school due to ill health. Mr G also complained about the Council’s delay in dealing with his complaint. The Council was at fault for the delays in the Education Health Care Plan completion and dealing with Mr G’s complaint. This has caused Mr G’s family significant distress and time and trouble. The Council will take action to remedy the injustice.

  • Hertfordshire County Council (19 009 098)

    Statement Not upheld School transport 24-Feb-2021

    Summary: Mr A complained regarding the Council’s school transport charges for his disabled son. He said he could not afford them, and they were unfair. We find there is no fault by the Council regarding the contributions it has charged.

  • Lancashire County Council (20 005 038)

    Statement Upheld Covid-19 24-Feb-2021

    Summary: Mr X complains that an appeal panel did not properly consider Ms Y’s appeal for a school place for her child. There was fault in how an appeal panel considered Ms Y’s appeal for a place for her child at a school. As a result, Ms Y cannot be satisfied the hearing was fair which causes uncertainty to her. The Council will remedy this injustice by sending a written apology to Ms Y.

  • London Borough of Enfield (20 011 112)

    Statement Closed after initial enquiries Other 24-Feb-2021

    Summary: We cannot investigate Mr X’s complaint about racist bullying in a school two decades ago. A statutory bar prevents us investigating matters that happen in schools.

  • West Berkshire Council (20 006 739)

    Statement Not upheld School admissions 24-Feb-2021

    Summary: Mrs D says the Council is at fault for a failure to enforce its school admissions policy by carrying out checks to ensure children applying for places at a local school were eligible. As a result, Mrs D says she and her child, Y, suffered injustice as Mrs D was refused a place at the school despite living in the catchment area. The Council was not at fault. The Council made reasonable checks to ensure applicants met the admissions criteria and the appeal panel applied national and Council policies correctly.

  • Central Bedfordshire Council (19 012 009)

    Statement Upheld Special educational needs 22-Feb-2021

    Summary: Mrs X complains about the appropriateness of out of school education provided when she removed her child from a school. There was fault by the Council because it did not properly consider its approach to the withdrawal of Mrs X’s son from school. The Council agreed a financial remedy for Mrs X and her son to address the injustice they suffered.

  • Central Bedfordshire Council (19 012 234)

    Statement Not upheld Special educational needs 22-Feb-2021

    Summary: Mrs Y complains about the Council’s handling of a safeguarding investigation at her son’s previous school. This investigation was discontinued because no worthwhile outcome is achievable by further investigation.

  • Central Bedfordshire Council (19 012 349)

    Statement Upheld Special educational needs 22-Feb-2021

    Summary: Mrs A complains the Council failed to provide her son with education for more than three months when she withdrew him from his previous school. There was fault by the Council because it did not properly consider its approach to the withdrawal of Mrs A’s son from school. The Council agreed a financial remedy for Mrs A and her son.

  • Royal Borough of Greenwich (20 004 825)

    Statement Upheld Special educational needs 22-Feb-2021

    Summary: There was fault by the Council because it failed to tell Mr X of his right to request a review of the decision not to give his son Y a personal budget/direct payment and took too long to complete the review. The Council should also have arranged speech and language therapy for Y in the Autumn term of 2020 and was at fault by not doing so. It has since agreed to reimburse Mr X for the therapy he has paid for, which is a partial remedy when completed. The Council will apologise, make the refund and also make Mr X a symbolic payment to reflect his time and trouble and inconvenience and distress.

  • Shropshire Council (19 020 440)

    Statement Upheld Special educational needs 22-Feb-2021

    Summary: Mrs C complained the Council failed to ensure her son, D, received the provision specified in his Education, Health and Care Plan (specifically, speech and language provision). She says that its fault caused D to miss a service he should have had and caused time and trouble to her having to chase the Council to see that the service was provided. She says the Council also delayed issuing an Education, Health and Care Plan for D and delayed finding him a new school. There is evidence of fault and the Council has agreed to apologise and to make appropriate payments.

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