Archive has 669 results
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Hertfordshire County Council (20 005 312)
Statement Upheld Special educational needs 29-Mar-2021
Summary: There was fault by the Council in the way it handled an EHC assessment and in failing to secure provision in an EHC plan. This caused Y to miss out on special educational provision at an important stage of his development. The Council will apologise, pay the complainants £3000, and make service improvements.
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Lancashire County Council (20 007 356)
Statement Not upheld School admissions 29-Mar-2021
Summary: Ms X complained the school admissions appeal panel failed to properly consider her appeal for her child to attend year 1 at the school. There was no fault in the way the panel considered the appeal.
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Lancashire County Council (20 007 359)
Statement Not upheld School admissions 29-Mar-2021
Summary: Ms X complained the school admissions appeal panel failed to properly consider her appeal for her child to attend year 1 at the school. There was no fault in the way the panel considered the appeal.
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Cheshire East Council (20 009 457)
Statement Closed after initial enquiries Special educational needs 29-Mar-2021
Summary: We will not investigate Mrs Q’s complaint about special educational needs provision for children in Cheshire East Council’s area. This is because Mrs Q’s injustice is not significant enough to justify our involvement, nor will further investigation lead to a different outcome. And we cannot investigate what happened in Mrs Q’s children’s school.
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Buckinghamshire Council (20 010 991)
Statement Closed after initial enquiries Special educational needs 29-Mar-2021
Summary: The Ombudsman cannot investigate Mr B’s complaint about the actions of the Council’s Special Educational Needs department, and about the Council’s response to his subsequent complaint. This is because Mr B makes his complaint in his capacity as Chair of Governors at a school.
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Statement Not upheld School admissions 26-Mar-2021
Summary: The Ombudsman has decided to discontinue the investigation of Miss X’s complaint that an Independent Appeal Panel refused to admit her son to her preferred school. This is because Miss X’s son has settled in well to his new school and no longer wishes to be considered for a place at their original preferred choice. This means there is no worthwhile, achievable outcome for Miss X that justifies investigating her complaint.
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Suffolk County Council (20 008 217)
Statement Not upheld School transport 26-Mar-2021
Summary: Ms X complained the Council refused to grant her child, Z, free school transport following a house move, despite providing free school transport to Z’s sibling. The Council was not at fault.
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Walsall Metropolitan Borough Council (20 002 460)
Statement Not upheld School transport 25-Mar-2021
Summary: The Ombudsman found no fault on Mrs W’s complaint about the Council failing to provide for her son’s free home to school transport as it refuses to pay for the inward and outward journeys when he is not in the car. The Council’s weekly payment covers all her travel costs to and from school. Mrs W failed to show she is out of pocket from this decision.
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Surrey County Council (19 001 885)
Statement Upheld Alternative provision 25-Mar-2021
Summary: Mrs X complains the Council failed to provide suitable educational provision for her son and to find him a suitable placement at a specialist school. She also says it took too long to issue him with an Education Health Care Plan. We found fault with the Council and it agreed to our recommendations to remedy the injustice caused.
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Surrey County Council (19 012 105)
Statement Upheld Special educational needs 25-Mar-2021
Summary: Mrs X complained about the way the Council handled her son’s Education Health and Care Plan. We found the Council delayed finalising the Plan which led to Mrs X’s son being in inappropriate education for longer than necessary. We recommended a remedy.