London Borough Of Barnet (19 017 963)

Statement Upheld Other 10-Mar-2021

Summary: We have concluded our investigation into Mrs C’s complaint about how the Council dealt with her daughter’s attendance issues. We find that there is no evidence of fault, other than that which the Council had already identified and remedied.

Devon County Council (20 006 171)

Statement Upheld Other 09-Mar-2021

Summary: The Council is at fault for losing or failing to keep Ms X’s records from her time in care, including a letter from her birth mother, who is now deceased. The Council has agreed to apologise and pay Ms X £1000 in recognition of the injustice caused.

London Borough of Enfield (20 011 112)

Statement Closed after initial enquiries Other 24-Feb-2021

Summary: We cannot investigate Mr X’s complaint about racist bullying in a school two decades ago. A statutory bar prevents us investigating matters that happen in schools.

Redcar & Cleveland Council (20 009 561)

Statement Closed after initial enquiries Other 08-Feb-2021

Summary: We will not investigate Mrs X’s complaint about court action because of her daughter’s non-attendance at school. This is because we cannot consider complaints about what happened in court.

Hertfordshire County Council (20 009 543)

Statement Upheld Other 28-Jan-2021

Summary: We will not investigate this complaint that the Council gave wrong information to the complainant about free school meals. This is because the Council has provided an appropriate response and there is not enough injustice to require an investigation.

Calderdale Metropolitan Borough Council (20 008 446)

Statement Closed after initial enquiries Other 06-Jan-2021

Summary: We cannot investigate Miss B’s complaint about the actions of her son’s school regarding a disciplinary matter. This is because the law prevents us from investigating what happens in schools.

Devon County Council (20 008 140)

Statement Closed after initial enquiries Other 18-Dec-2020

Summary: We will not investigate this complaint about alleged discrimination by the Council. This is because it is unlikely we would find fault, we cannot achieve the outcome sought and the court is better placed to consider this complaint.

Royal Borough of Greenwich (20 007 840)

Statement Closed after initial enquiries Other 10-Dec-2020

Summary: We cannot investigate Mrs X’s complaint because we have no powers to consider complaints about what happens in schools.

London Borough of Waltham Forest (19 013 367)

Statement Upheld Other 07-Dec-2020

Summary: Mr X complains about the Council’s conduct of its Fair Access Protocol. The Ombudsman has completed our investigation. The Council failed to give Mr X the opportunity to contribute to the Panel. The Council should apologise, pay Mr X £150, and take action to improve its service.

Essex County Council (20 006 967)

Statement Closed after initial enquiries Other 30-Nov-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about data protection issues. This is because the Information Commissioner’s Office is the appropriate body to consider her concerns.