Archive has 304 results
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Milton Keynes Council (18 017 556)
Statement Upheld Special educational needs 27-Jan-2021
Summary: Mrs B complained the Council failed to provide education to meet her son’s needs as specified in his Education, Health and Care Plan (EHCP). She said that as a result her son missed education. There was fault in the delay by the Council which caused injustice to Mrs B and her son. The Council agreed to apologise and to make a payment.
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Hampshire County Council (20 002 251)
Statement Upheld Special educational needs 27-Jan-2021
Summary: Mrs X complains the Council delayed carrying out an Education, Health and Care (EHC) Needs Assessment and finalising the related EHC Plan for her son, B. The Ombudsman finds the Council at fault. The delays meant B missed out on certain educational provision. Mrs X incurred costs connected with the time and trouble she was put to chasing the Council. To remedy the injustice caused to Mrs X and B, the Council has agreed to apologise to them, and make a payment to reflect the injustice caused to Mrs X and B by the fault.
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Buckinghamshire County Council (19 011 528)
Statement Upheld Special educational needs 25-Jan-2021
Summary: Mrs X complains that the Council failed to ensure therapies and assessments detailed in her son, D’s, Education, Health and Care Plan were provided. The Ombudsman finds there was avoidable delay, missed provision for D and time and trouble caused to Mrs X in chasing this up. We have made recommendations for an apology, financial remedy and service improvements.
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London Borough of Newham (19 014 640)
Statement Upheld Special educational needs 22-Jan-2021
Summary: Ms E complained the Council failed to provide her son with the provision required in his Education, Health and Care plan. She also complained the Council failed to respond to her complaints about the matter. We find the Council was at fault by not providing Ms E with a realistic timescale of when it would complete the agreed points to resolve her complaint. The Council has agreed to apologise to Ms E for the injustice caused to her.
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Buckinghamshire Council (20 008 651)
Statement Closed after initial enquiries Special educational needs 21-Jan-2021
Summary: We will not investigate Mrs X’s complaint about the Council’s failure to provide for her child’s special educational needs. It is unlikely we would find fault.
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Statement Closed after initial enquiries Special educational needs 20-Jan-2021
Summary: We cannot investigate Mrs B’s complaint that the Council has refused to reimburse her for school fees she incurred due to fault on its part. This is because Mrs B used her right to appeal against the content of her daughter’s Education Health and Care Plan, and this places the matter outside our jurisdiction.
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Derbyshire County Council (20 009 214)
Statement Closed after initial enquiries Special educational needs 15-Jan-2021
Summary: We cannot investigate Mrs X’s complaint that the Council refused to obtain an occupational therapy assessment following a review of her son’s needs causing her distress and significant costs. Mrs X appealed to the special educational needs tribunal and therefore we cannot lawfully investigate.
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Cheshire East Council (19 013 314)
Statement Upheld Special educational needs 14-Jan-2021
Summary: Mrs C complained about delay by the Council in issuing her son’s Education Health Care Plan following a review and reassessment. Mrs C also says that the Council has failed to acknowledge that she was forced into Elective Home Education. We find the Council failed to, complete an annual review of the Plan in 2018, inform Mrs C of its reassessment decision in a timely manner and there was a significant delay in issuing a final Plan. We recommend an apology and financial payment for the injustice caused. We have found no further fault by the Council.
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Statement Upheld Special educational needs 14-Jan-2021
Summary: The complainant says that the Council delayed in completing her granddaughter’s Education, Health and Care Plan and this has meant the child has lost out on important provision and the family caused avoidable distress. The Ombudsman upholds the complaint and has recommended actions to remedy the resulting injustice. The Council has accepted these. Therefore, the Ombudsman has completed his investigation and is closing the complaint.
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Devon County Council (20 008 352)
Statement Closed after initial enquiries Special educational needs 14-Jan-2021
Summary: We cannot investigate Miss B’s complaint that the Council has failed to make appropriate educational provision for her son. This is because Miss B has used her right to appeal against the content of her son’s Education Health and Care Plan, and this places the matter outside our jurisdiction.