Special educational needs archive 2020-2021


Archive has 304 results

  • Liverpool City Council (20 005 350)

    Statement Closed after initial enquiries Special educational needs 04-Feb-2021

    Summary: Mrs C complains about the review of her son’s Education Health and Care (EHC) plan. She disagrees with the school the Council named on the final EHC plan. We stopped investigating the complaint because it is reasonable for Mrs C to use her right of appeal to the Special Educational Needs and Disability Tribunal to challenge the Council’s decision.

  • London Borough of Croydon (20 002 682)

    Statement Upheld Special educational needs 04-Feb-2021

    Summary: The Council was at fault for delays in issuing a decision following an Annual Review and for providing the final Education Health and Care Plan, meaning Ms X had to wait longer to exercise her appeal rights. The Council was also at fault for the way it handled the complaint. The Council has agreed to remedy the injustice caused.

  • Derbyshire County Council (20 002 225)

    Statement Upheld Special educational needs 03-Feb-2021

    Summary: Mr X complained the Council failed to carry out his daughter, Miss D’s, annual review after a Tribunal hearing. The Council was at fault for not holding Miss D’s annual review within the statutory timescales but this did not cause her a significant injustice.

  • Derbyshire County Council (20 002 545)

    Statement Upheld Special educational needs 03-Feb-2021

    Summary: Mr X complained the Council failed to provide the speech and language therapy specified in his daughter, Miss D’s Education, Health and Care Plan. The Council has already admitted it was at fault, offered Mr X and Miss D £2,000 to remedy the injustice it has caused and explained the service changes and training it will carry out to prevent a reoccurrence. This is sufficient to remedy the injustice caused.

  • London Borough of Richmond upon Thames (20 008 662)

    Statement Closed after initial enquiries Special educational needs 03-Feb-2021

    Summary: We will not investigate Ms X’s complaint about the failure to provide a suitable education to her child as the Tribunal is currently considering what this education should be. It is not possible to assess the level of injustice of any failed support until the Tribunal decision is known.

  • London Borough of Croydon (20 001 050)

    Statement Upheld Special educational needs 02-Feb-2021

    Summary: the complainants complained the Council told them they had a right of appeal against an EHC Plan issued on the directions of the SEND Tribunal. This led them to spend avoidable time and experience inconvenience in preparing for an appeal on which the Tribunal judge cast doubt. The Council says it acted in line with its understanding of the law which it says is not clear. We found the Council at fault and it has agreed to the remedy recommended.

  • Leeds City Council (20 001 761)

    Statement Not upheld Special educational needs 02-Feb-2021

    Summary: The Ombudsmen find a Trust did not respond to a request for a change of physiotherapist appropriately. There is evidence that staff were trying to meet the patient’s needs but this fault has left uncertainty about whether a further review could and should have happened. The Trust has agreed to provide an apology and to take steps to learn from the complaint.

  • Peterborough City Council (19 013 929)

    Statement Upheld Special educational needs 01-Feb-2021

    Summary: Mrs X complained the Council did not ensure her child, Y, received provision set out in their Education, Health and Care Plan. She also complained it delayed in completing Y’s annual review and about poor complaint handling. The Council was at fault. The Council has agreed to apologise to Mrs X and Y for the identified faults and pay Mrs X £4000 to be used for Y’s educational benefit to remedy the impact of the lost provision. It will also pay her £500 to acknowledge the frustration caused and time and trouble taken to pursue her complaint and review its procedures.

  • Bournemouth, Christchurch and Poole Council (20 007 922)

    Statement Closed after initial enquiries Special educational needs 29-Jan-2021

    Summary: Mr X complained about being given wrong information about a residential education placement and about recording conversations with Council staff. We should not investigate because there is not enough outstanding injustice to warrant our investigation.

  • Derbyshire County Council (18 014 369)

    Statement Upheld Special educational needs 28-Jan-2021

    Summary: Mrs B complained that the Council failed to provide education for her son, C, since 2016. We find the Council made reasonable efforts to provide education since 2018 and made a backdated payment to recognise the impact on C. The Council delayed in responding to Mrs B’s complaint which caused frustration and time and trouble. The Council has agreed to pay Mrs B £150.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings