West Berkshire Council (20 010 097)

Statement Closed after initial enquiries Other 26-Jan-2021

Summary: We will not investigate the Council’s decision to assign an officer to Ms X’s family of a gender she does not prefer. We will not investigate how the Council provided information to a Tribunal.

Essex County Council (20 009 008)

Statement Closed after initial enquiries Other 26-Jan-2021

Summary: We will not investigate Mr X’s complaint about the content of a court report and a social worker’s actions in preparing it. These matters are not separable from the decision of the court and Mr X has a right to return to court it would be reasonable to use.

Walsall Metropolitan Borough Council (20 009 206)

Statement Closed after initial enquiries Other 26-Jan-2021

Summary: We cannot investigate Mr X’s complaint about a report the Council gave a Court. The report forms part of legal proceedings which prevents us from investigating it.

Sheffield City Council (20 009 225)

Statement Closed after initial enquiries Other 26-Jan-2021

Summary: We will not investigate Mrs X’s complaint about the content of a court report. This matter is not separable from the court’s decision about her grandchildren’s contact and residence and it would be reasonable for her to use her right to return to court.

Swindon Borough Council (20 008 306)

Statement Closed after initial enquiries Other 25-Jan-2021

Summary: We cannot and will not investigate Mr X’s complaint about the Council’s children services actions in relation to his family. There are other bodies better placed to consider some aspects. We cannot investigate the Police or a school’s actions. The Council’s actions are too inextricably connected with legal proceedings.

London Borough of Islington (19 007 748)

Statement Not upheld Other 25-Jan-2021

Summary: The Council was not at fault for deciding Mrs B’s behaviour was unreasonable, or for restricting her contact with its social work department. It followed its policy and properly justified its decision. It was also not at fault for how it managed Mrs B’s correspondence during her year-long contact restrictions. It dealt quickly with everything she sent, despite staff absences.

West Sussex County Council (20 006 872)

Statement Upheld Other 22-Jan-2021

Summary: We will not investigate Miss X’s complaint about an inaccuracy in the Council’s records. The Council accepted this and corrected the error, which is sufficient to remedy the injustice caused.

Staffordshire County Council (20 003 792)

Statement Upheld Other 21-Jan-2021

Summary: We find fault with the way the Council handled Mr B’s request to progress his complaint to stage two of the children’s services statutory complaints process. This means Mr B was denied an independent investigation. The Council agrees actions to remedy the injustice.

Bournemouth, Christchurch and Poole Council (20 008 687)

Statement Closed after initial enquiries Other 21-Jan-2021

Summary: We will not investigate Mr X’s complaint about a child and family assessment the Council sent him which included details of not just his son, but three other children. This is because complaints about data protection issues, such as this, are best considered by the Information Commissioner’s Office.

Gateshead Metropolitan Borough Council (20 008 284)

Statement Closed after initial enquiries Other 21-Jan-2021

Summary: We will not investigate Mr X’s complaint about the Council’s response to his requests for a male social worker. This is because there is no sign of fault by the Council.