Archive has 238 results
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Northamptonshire County Council (20 009 861)
Statement Closed after initial enquiries Other 08-Feb-2021
Summary: We will not investigate this complaint about the Council’s reports because it is reasonable to expect Mr Y to raise his objections in court.
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Lincolnshire County Council (20 001 052)
Statement Upheld Other 05-Feb-2021
Summary: Mr B complained the Council failed to follow the right procedures when carrying out an age assessment and failed to tell Mr B about the decision and how he could challenge it. The Council failed to follow the guidance when carrying out the age assessment and did not provide Mr B with a written record of the decision and how to challenge it. We cannot speculate about whether that affected the decision on Mr B’s age, although failure to follow the process meant he may have missed out on some support. An apology, payment to Mr B, training and providing information to officers is satisfactory remedy.
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Herefordshire Council (20 009 218)
Statement Closed after initial enquiries Other 04-Feb-2021
Summary: We will not exercise discretion to investigate this complaint about a data breach because it is reasonable for Miss Y to complain to the Information Commissioner’s Office. This body is better placed than the Ombudsman to consider this type of complaint.
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Sefton Metropolitan Borough Council (20 009 560)
Statement Closed after initial enquiries Other 04-Feb-2021
Summary: We will not investigate Ms X’s complaint about an alleged data breach. This is because the matter is best dealt with by the Information Commissioner’s Office.
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Cheshire East Council (20 005 691)
Statement Upheld Other 03-Feb-2021
Summary: The Council was at fault for failing to consider Mr B’s complaint under the statutory children’s complaints procedure. However, there would be no worthwhile outcome to further investigation of the complaint, because neither the Council nor the Ombudsman would be able to achieve the outcomes Mr B wants.
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Liverpool City Council (20 009 434)
Statement Closed after initial enquiries Other 02-Feb-2021
Summary: We will not investigate Mr X’s complaint about data protection issues because the Information Commissioner’s Office is better placed.
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Darlington Borough Council (19 020 720)
Statement Not upheld Other 29-Jan-2021
Summary: Mrs X complained the Council has failed to ensure her sons Y and Z receive short break provision in line with their assessed needs following a Stage 3 review panel. She also complained the Council offered her direct payments which were not sufficient to meet her sons’ needs. She said this matter caused her and her family stress and put her to unnecessary time and trouble. There is no fault in the Council’s actions.
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Gloucestershire County Council (20 000 692)
Statement Not upheld Other 29-Jan-2021
Summary: Mrs X complains that the Council refuses to deal with her complaint at stage two of its complaints procedure. She says this has caused distress and frustration, and has impacted on her and her daughter’s health. The Ombudsman does not find the Council at fault.
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Manchester City Council (20 009 717)
Statement Closed after initial enquiries Other 29-Jan-2021
Summary: We cannot investigate Ms X’s complaint that the Council has placed her child for adoption. A court has decided the case.
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Northamptonshire County Council (19 020 094)
Statement Upheld Other 29-Jan-2021
Summary: The council was at fault for its delayed response to Mrs C’s request for contact with her grandchildren, and for providing inaccurate information when explaining its decision to refuse contact. The Council has agreed to make a payment to Mrs C to remedy this injustice this caused.