Other archive 2020-2021


Archive has 238 results

  • Nottinghamshire County Council (20 004 405)

    Statement Not upheld Other 10-Mar-2021

    Summary: Mr C complained the Council failed to ensure a stage three panel had the relevant information before it reached its conclusions on his complaint. There is no fault in how the stage three panel considered the complaint.

  • Halton Borough Council (20 001 737)

    Statement Upheld Other 10-Mar-2021

    Summary: Mrs D complained about the Council’s involvement with her family after an incident of domestic violence. We find the Council was at fault when it wrongly told Mrs D’s husband that he could not return home. The Council also failed to explain the purpose of Child in Need meetings, delayed providing her with a document after repeated requests, delayed dealing with her complaint and failed to consider her complaint under the statutory complaints procedure. The Council has agreed to our recommendations to remedy the injustice caused.

  • Rotherham Metropolitan Borough Council (20 011 271)

    Statement Closed after initial enquiries Other 09-Mar-2021

    Summary: We will not investigate Mr X’s complaint about information accuracy, sharing and the Council labelling him. The Information Commissioner’s Office is better placed to consider this dispute. And there is insignificant injustice caused by the Council’s marker on his case.

  • London Borough of Merton (19 019 218)

    Statement Not upheld Other 09-Mar-2021

    Summary: Mr J complained he had been unable to see his children at a contact centre since 2018 because of Council fault. He felt the Council should promote and support his children’s contact with him and that its failure to do so had caused him significant distress and time and trouble going to the contact centre but not seeing them. There is no evidence of Council fault.

  • Lancashire County Council (20 009 536)

    Statement Closed after initial enquiries Other 08-Mar-2021

    Summary: We will not investigate this complaint about in delays in providing a service by the Council’s Children and Family Wellbeing Service regarding an application for a Court Arrangements Order. This is because part of the complaint is made late and is out of our jurisdiction, and there is nothing further that we could achieve in respect of the follow up complaint.

  • Rotherham Metropolitan Borough Council (20 011 254)

    Statement Closed after initial enquiries Other 05-Mar-2021

    Summary: We will not investigate Miss X’s complaint about the Council’s actions in 2016. She could have come to us sooner and there is no good reason to investigate the matter now.

  • Staffordshire County Council (20 011 081)

    Statement Closed after initial enquiries Other 05-Mar-2021

    Summary: We should not investigate Mr X’s complaint about the actions of social workers towards him before, during and after a court case concerning his children. These matters are not separable from those which have either been heard in court or where Mr X has a right to return to court it would be reasonable to use.

  • Suffolk County Council (20 003 267)

    Statement Upheld Other 05-Mar-2021

    Summary: Mr X complains the Council failed to properly investigate his complaint about bias and collusion. We found the Council’s investigation was inadequate and lacked sufficient evidence for its assurances. This caused Mr X uncertainty about whether the outcome may have been different. To remedy the injustice caused the Council has agreed to apologise and consider the complaint at stage two of its corporate complaints procedure without delay.

  • Kent County Council (20 004 241)

    Statement Upheld Other 04-Mar-2021

    Summary: The Special Educational Needs and Disability Tribunal (SENDIST) recommended the Council consider a personal budget to meet Ms X’s social care needs. Ms X complained the Council failed to follow that recommendation. We find the Council did consider the recommendation of the Tribunal. There was some fault because the Council failed to document its discussions about the recommendation. However, that fault did not cause injustice to Ms X because the Council fully set out the reasons for its decision in a letter. The Council has agreed to improve its record-keeping.

  • London Borough of Camden (20 010 056)

    Statement Closed after initial enquiries Other 04-Mar-2021

    Summary: We cannot investigate Ms C’s complaint about the contents of a social work assessment. This is because this matter is subject to court proceedings.

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