Looked after children archive 2020-2021


Archive has 55 results

  • Telford & Wrekin Council (19 009 991)

    Statement Not upheld Looked after children 16-Dec-2020

    Summary: There is no evidence of fault by the Council in how it considered Miss X’s complaints about the welfare of her son and the use of his disability living allowance by his foster carers.

  • Devon County Council (20 006 637)

    Statement Closed after initial enquiries Looked after children 01-Dec-2020

    Summary: The Ombudsman will not investigate Mrs B’s complaint that the Council has been at fault in its decisions regarding the care of her grandchildren. This is because the complaint concerns matters which will be decided in court.

  • Hertfordshire County Council (20 005 675)

    Statement Closed after initial enquiries Looked after children 30-Nov-2020

    Summary: The Ombudsman will not investigate this complaint about the care of the complainant’s children, who are looked after. This is because there is nothing further that another investigation could add to that previously carried out by the Council.

  • Isle of Wight Council (19 008 131)

    Statement Upheld Looked after children 23-Nov-2020

    Summary: The Council failed to provide support to Miss Y as a care leaver, particularly with finding suitable accommodation, after it failed to recognise she was a looked after child between the ages of 16 and 18. To remedy the injustice caused to Miss Y it will apologise, revise its procedures, assess what support Miss Y should receive as a care leaver, and make a payment to acknowledge the distress and uncertainty caused by fault.

  • Swindon Borough Council (19 010 610)

    Statement Upheld Looked after children 11-Nov-2020

    Summary: Mrs X complains about the Council’s failure to provide information about her deceased daughter’s care while she was a Looked after Child. This caused significant distress to Mrs X. The Ombudsman finds the Council to be at fault because it was unable to show it made any meaningful enquiries about what happened the night Mrs X’s daughter died. To remedy the injustice caused to Mrs X, the Council has agreed to apologise, make a symbolic payment to her, make enquiries about what happened and reflect on its practices.

  • London Borough of Wandsworth (19 020 884)

    Statement Closed after initial enquiries Looked after children 03-Nov-2020

    Summary: The Ombudsman will not investigate this complaint about the Council’s failure to provide adequate support to a young person leaving care. This is because the complaint is made late and there are no good reasons to investigate the matter now as the Ombudsman could not achieve the outcome wanted in any event.

  • Sandwell Metropolitan Borough Council (20 004 787)

    Statement Closed after initial enquiries Looked after children 02-Nov-2020

    Summary: The Ombudsman will not investigate Miss X’s complaint that the Council will not pay the tuition fee for her higher degree course because there is no evidence of fault that would warrant investigation.

  • London Borough of Hillingdon (19 010 940)

    Statement Upheld Looked after children 27-Oct-2020

    Summary: Mr X complained about a lack of support from his personal adviser in relation to his housing costs. The Council was at fault for a lack of support in resolving problems with Mr X’s housing benefit claim and assisting him with managing his service charge arrears between April and December 2018. The Council should apologise and pay him £150 for the worry and frustration caused. The arrears have since been cleared.

  • London Borough of Waltham Forest (20 004 262)

    Statement Closed after initial enquiries Looked after children 17-Oct-2020

    Summary: The Ombudsman will not investigate Miss A’s complaints about the Council’s involvement with her childhood from 2003 and her experience living in its care. The complaint is outside the Ombudsman’s jurisdiction because Miss A complains late. Miss A also has or had a legal remedy if she wishes to pursue a claim against the Council for harm to her health or damages.

  • Gloucestershire County Council (20 003 979)

    Statement Closed after initial enquiries Looked after children 06-Oct-2020

    Summary: The Ombudsman will not investigate Mr B’s complaint that the Council is failing to act to prevent his daughter from smoking. This is because it is unlikely we would find fault on the Council’s part.

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