Fostering archive 2020-2021


Archive has 28 results

  • Southampton City Council (19 012 031)

    Statement Upheld Fostering 24-Aug-2020

    Summary: The complainant alleged that the Council was not meeting its statutory duties to the two foster children, whom she cares for. The Council had accepted some fault and had agreed an improvement plan. The Council subsequently delayed in carrying out some aspects of this plan caused, in part, by the national difficulty in retaining social work staff. The Council will apologise for the avoidable frustration this has caused the complainant and will correct factual inaccuracies in the children’s care plans. The Ombudsman is satisfied that this is sufficient remedy in addition to the Council’s commitment to continue to improve its services to children in its care.

  • London Borough of Bromley (19 007 800)

    Statement Not upheld Fostering 11-Aug-2020

    Summary: Mr and Mrs B complain about the Council’s decision to remove a foster child from their care and to stop payment of a fostering allowance. There is no evidence of fault in how the Council reached its decisions.

  • Cheshire East Council (18 004 507)

    Statement Upheld Fostering 05-Aug-2020

    Summary: Mrs X complained the Council reduced its payments to her when her care of Y changed from being foster care to a “staying put” arrangement. The Council failed to provide adequate information about the staying put arrangement so Mrs X could make an informed choice about caring for Y on this basis before he turned 18. There were also faults with the assessment of Y’s needs as a young adult. The Council should pay Mrs X £1,000 to remedy the injustice caused and make changes to its processes.

  • Plymouth City Council (19 004 548)

    Statement Upheld Fostering 04-Aug-2020

    Summary: Ms D complains about the way the Council has dealt with her approval as a foster carer. She considers the Council wrongly downgraded her approval and did not give her adequate notice or reasons for the decision. This meant she lost what was effectively her income. She says the Council provided inaccurate information in a reference which meant she did not get a job she had applied for. There was fault by the Council that caused injustice to Ms D. The Council should make a payment to Ms D in recognition of the distress caused to her.

  • Milton Keynes Council (19 012 821)

    Statement Upheld Fostering 03-Aug-2020

    Summary: Mrs X complains about the Council’s handling of allegations made against her and her husband when they were foster carers between 2017 and 2019. She says the Council did not complete a thorough investigation into the allegations. The Ombudsman finds fault with the Council for not properly considering all relevant information. We have made recommendations.

  • West Sussex County Council (19 011 114)

    Statement Upheld Fostering 29-Jul-2020

    Summary: Ms X complained the Council regularly changed or cancelled contact arrangements with two of her children, Y and Z, who are in foster placements, causing her distress. The Council was at fault when it cancelled two visits at short notice and failed to keep accurate records. It should apologise to Ms X and review its procedures for recording Ms X’s contact sessions with her children.

  • London Borough of Merton (19 004 353)

    Statement Upheld Fostering 10-Jul-2020

    Summary: Mr and Mrs B complain about the Council’s foster for adoption scheme. Mr and Mrs B believe the Council misled them about the likelihood of being able to adopt a child. The Ombudsman has found fault with the Council causing injustice. The Council has agreed to make a financial payment to Mr and Mrs B for the distress they experienced.

  • London Borough of Croydon (19 008 497)

    Statement Upheld Fostering 22-May-2020

    Summary: Mr B complained the Council wrongly treated his care of his great-niece as a private arrangement when the Council was involved in setting it up. The Council failed to explain the nature of the arrangement and its financial implications and wrongly referred to it as a private fostering arrangement which caused Mr B confusion. However, the Council was not at fault for deciding the arrangement was a private family arrangement or for deciding it had no power to accommodate Child A under section 20 of the Children Act 1989. An apology and reminder to officers is therefore satisfactory remedy.

  • London Borough of Ealing (19 019 771)

    Statement Closed after initial enquiries Fostering 30-Apr-2020

    Summary: The Ombudsman will not investigate this complaint that the Council has underpaid the complainant, a foster parent, since 2012. This is because it is a late complaint.

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