Warwickshire County Council (20 010 812)

Statement Closed after initial enquiries Child protection 19-Feb-2021

Summary: We cannot investigate this complaint about care proceedings brought by the Council as the law prevents us from investigating complaints about matters which have been considered by the court.

Nottingham City Council (20 010 250)

Statement Closed after initial enquiries Child protection 17-Feb-2021

Summary: We will not investigate Miss X’s complaint about residence and contact arrangements for her children. This matter was decided by a court and Miss X has a right to return to court it would be reasonable to use.

London Borough of Tower Hamlets (19 020 898)

Statement Not upheld Child protection 15-Feb-2021

Summary: Mr X complains about the Council’s decision to put his son on a child protection plan and about its failure to follow correct appeal processes. The Council is not at fault.

Kent County Council (19 011 105)

Statement Upheld Child protection 12-Feb-2021

Summary: Mr X says the Council did not properly investigate his reports of domestic abuse/neglect involving the mother of his children. He also says the officers who handled the matter and his subsequent complaint were racially biased against him. There was fault in the Council’s investigation of Mr X’s complaint of racial bias. The Council agreed a financial remedy to address the injustice suffered by Mr X.

Knowsley Metropolitan Borough Council (19 018 842)

Statement Upheld Child protection 12-Feb-2021

Summary: the complainant complained the Council failed to properly investigate a safeguarding referral resulting in him spending time away from his family damaging family relationships. The Council accepts it acted with fault and offered an apology and payment of £250. We found the Council acted with fault and recommended an increased remedy of £750.

Surrey County Council (20 000 624)

Statement Upheld Child protection 12-Feb-2021

Summary: There is no evidence of fault in how the Council’s Local Authority Designated Officer (LADO) dealt with an investigation after an incident at the school Mrs C manages. There was fault in how it communicated with her, but it has already provided a suitable remedy for this.

Cheshire West & Chester Council (20 011 529)

Statement Closed after initial enquiries Child protection 11-Feb-2021

Summary: We will not investigate Mr X’s complaint about the Council’s child protection team’s involvement in his family. There are no good reasons why the late complaint rule should not apply.

Buckinghamshire Council (20 004 920)

Statement Upheld Child protection 11-Feb-2021

Summary: The Council upheld some of Mr B’s complaint that it failed to provide reports before conferences. It also failed to address the concerns Mr B raised about inaccuracies in some reports and minutes. This caused Mr B avoidable distress. The Council agrees actions to remedy the injustice caused to Mr B.

London Borough of Hackney (19 012 615)

Statement Closed after initial enquiries Child protection 10-Feb-2021

Summary: We will not investigate Mr X’s complaint about the Council harassing him and his daughter since 2019. There is insufficient evidence of fault to warrant an investigation.

Durham County Council (20 009 205)

Statement Closed after initial enquiries Child protection 10-Feb-2021

Summary: We cannot investigate Miss X’s complaint about who cares for her children as a Court decided that. We should not investigate her complaint about data sharing as the Information Commissioner’s Office is better placed.