Archive has 14 results
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Coventry City Council (20 006 181)
Statement Closed after initial enquiries Local welfare payments 15-Mar-2021
Summary: Mr X complained about the Council taking recovery action for council tax since 2017. We will not investigate this complaint. This is because concerns some matters which he was aware of outside the normal 12-month period for submitting complaints. There are no good reasons to disapply the time limit on considering this complaint. His current council tax account is subject to recovery by the Council and there is insufficient evidence of any fault in procedure which would warrant an investigation.
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East Suffolk Council (19 020 957)
Statement Upheld Local welfare payments 17-Feb-2021
Summary: Ms T complained that there was fault in the way the Council dealt with her application for a discretionary housing payment. We found the Council was at fault in failing to consider Ms T’s request for financial assistance with fitting carpets in her new property. To remedy the injustice caused, the Council re-considered this request and agreed to reimburse Ms T for the cost of the carpets and pay her £250 in recognition of credit card charges she incurred by having to borrow money to pay for the carpets.
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Statement Upheld Local welfare payments 21-Dec-2020
Summary: Ms Y complains about the way the Council handled her applications for a Discretionary Housing Payment. The Ombudsman has found fault by the Council causing injustice. It has agreed to remedy this by apologising to Ms Y, paying her £150 to reflect the distress caused and carrying out a service improvement.
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Bolton Metropolitan Borough Council (19 009 386)
Statement Not upheld Local welfare payments 09-Dec-2020
Summary: Mrs X and Miss Y complained about the Council’s failure to provide discretionary welfare support, reduce their Council Tax bill and make reasonable adjustments. The Ombudsman has found no fault with how the Council has dealt with these matters.
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South Staffordshire District Council (20 001 781)
Statement Closed after initial enquiries Local welfare payments 05-Nov-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council refusing to award a small business grant. This is because there is not enough evidence of fault by the Council.
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Statement Closed after initial enquiries Local welfare payments 26-Oct-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s decision not to award a crisis support payment so the complainant can buy a generator. This is because there is insufficient evidence of fault by the Council.
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Maidstone Borough Council (19 017 863)
Statement Upheld Local welfare payments 20-Oct-2020
Summary: Miss X says the Council took too long to determine her Discretionary Housing Payment request, asked for information that was excessive and then paid the award to someone other than her landlord. The Ombudsman has found the Council is responsible for some delay and that it also failed to reply to her communications about this matter. In recognition he recommended the Council apologises to Miss X and reminds staff about the importance of replying to communications from claimants. The Council agreed.
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Statement Not upheld Local welfare payments 07-Oct-2020
Summary: the Council was not at fault when it refused to make a discretionary payment from its crisis and care award scheme to help Miss X with the costs of moving home.
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London Borough of Brent (19 011 947)
Statement Closed after initial enquiries Local welfare payments 17-Sep-2020
Summary: Ms X complained about the Council’s failure to re-issue a crisis grant for white goods which she was awarded in 2018. The Ombudsman should not exercise his discretion to investigate this complaint. This is because it was received outside the normal 12-month period for receiving complaints.
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London Borough of Barking & Dagenham (20 002 855)
Statement Closed after initial enquiries Local welfare payments 07-Sep-2020
Summary: The Ombudsman will not investigate Mr A’s complaint about how the Council dealt with his application for a discretionary housing payment. This is because there is insufficient evidence that fault by the Council caused Mr A an injustice to justify our further involvement in his case.