Nuneaton & Bedworth Borough Council (20 010 792)

Statement Closed after initial enquiries Council tax 29-Mar-2021

Summary: We will not investigate this complaint about the way the Council has handled the complainant’s council tax. This is because there is insufficient evidence of fault by the Council.

Birmingham City Council (20 011 065)

Statement Closed after initial enquiries Council tax 29-Mar-2021

Summary: Ms X complains that the Council seeks to recover an amount of council tax support. We will not investigate this complaint because it can be appealed to a Valuation Tribunal.

South Staffordshire District Council (20 009 299)

Statement Closed after initial enquiries Council tax 26-Mar-2021

Summary: Ms X complained the Council had failed to provide her joint tenant, Mr Y, with the right amount of council tax support. She said this had caused her stress and ill health. We will not investigate this complaint as it is reasonable to expect Mr Y to appeal to the Valuation Tribunal.

Bath and North East Somerset Council (20 012 114)

Statement Closed after initial enquiries Council tax 26-Mar-2021

Summary: We cannot investigate this complaint about how the Council collected council tax from her and how it dealt with her complaint about legal proceedings. The complaint concerns matters which have been to Court, which means we cannot investigate it.

Leicester City Council (20 004 919)

Statement Not upheld Council tax 25-Mar-2021

Summary: Mr X complains that the Council refused to refund money he paid to enforcement agents with respect to an alleged council tax debt. I have stopped investigating this complaint. The Council offered to refund the money and so no further action by the Ombudsman is needed.

London Borough Of Barnet (20 012 063)

Statement Closed after initial enquiries Council tax 23-Mar-2021

Summary: We will not investigate Ms X’s complaint the Council refused her a council tax exemption when she was caring for a relative. It is reasonable for Ms X to use her right of appeal to the Valuation Tribunal.

Nuneaton & Bedworth Borough Council (20 011 942)

Statement Closed after initial enquiries Council tax 18-Mar-2021

Summary: We will not investigate this complaint about the Council’s decision not to award a council tax student exemption from 1997 to 2000. This is because the complainant can appeal to the Valuation Tribunal.

London Borough of Haringey (20 002 350)

Statement Upheld Council tax 18-Mar-2021

Summary: Ms Y complains the Council failed to credit payments she made under a payment agreement to her arrears and current year’s liability. The Council is at fault as it did not clearly explain that a payment arrangement made in January 2020 did not cover the current year’s Council Tax liability. But this lack of clarity did not cause significant injustice to Ms Y.

London Borough of Bexley (20 011 982)

Statement Closed after initial enquiries Council tax 17-Mar-2021

Summary: We will not investigate this complaint about the complainant’s council tax band on a property he owns. This is because there is insufficient evidence of fault by the Council and because the complainant can contact the Valuation Office Agency.

Rochford District Council (20 010 741)

Statement Upheld Council tax 15-Mar-2021

Summary: Mr X complains that the Council made errors to his council tax account. We will not investigate this complaint because the matter has been remedied by the Council.