Archive has 43 results
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London Borough of Hounslow (19 013 496)
Statement Upheld Other 25-Jun-2020
Summary: Mrs B complained about the action the Council took in respect of a business rate debt of her late husband. We find the Council was wrong to say Mrs B was a director of the company and liable for the debt. This caused her significant distress at a very difficult time. The Council has agreed to pay Mrs B £100.
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Royal Borough of Windsor and Maidenhead Council (19 010 371)
Statement Not upheld Other 15-Jun-2020
Summary: Mrs X complains about the Council’s actions in recovering a council tax debt. She says she has suffered financial loss and distress. The Ombudsman finds no evidence of fault by the Council.
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Statement Closed after initial enquiries Other 15-Apr-2020
Summary: The Ombudsman will not investigate Miss X’s complaint about her liability for business rates. This is because the complaint is late, and the Court has decided Miss X is liable for the amount demanded.
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London Borough of Croydon (19 012 423)
Statement Not upheld Other 31-Mar-2020
Summary: Mrs X disputes liability for business rates as she did not receive the summons so could not dispute the bill in court. There is no fault by the Council. It sent the bills and the summons to the address liable for business rates and so acted without fault. Mrs X could also have checked her account online or by telephoning the Council.