Archive has 118 results
-
London Borough of Ealing (20 005 931)
Statement Closed after initial enquiries Housing benefit and council tax benefit 10-Nov-2020
Summary: Ms X complains about the way her complaint has been considered by the Council. The Ombudsman will not investigate this complaint because the Ombudsman will not investigate a complaint about a complaints process where the substantive complaint is not to be investigated.
-
Warwick District Council (20 004 987)
Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Nov-2020
Summary: We cannot investigate this complaint about the Council not considering Mr Y’s ill health in its decision to take him to court. This is because the Ombudsman does not have the legal power to investigate complaints about the start of court action, the complaint is late and it is not a good use of public resources to investigate complaints about complaints procedures where we cannot investigate the substantive issue.
-
London Borough of Hammersmith & Fulham (20 005 420)
Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Nov-2020
Summary: Ms X complains about the way the Council dealt with her housing benefit claim and its assessment. The Ombudsman will not investigate this complaint because the matter has been remedied and there is a right of appeal to a tribunal.
-
Wigan Metropolitan Borough Council (20 003 921)
Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Oct-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint that the Council has wrongly assessed her housing benefit claim. This is because Mrs X can appeal the Council’s decision to a tribunal and it is reasonable for her to do this.
-
Royal Borough of Greenwich (20 000 332)
Statement Closed after initial enquiries Housing benefit and council tax benefit 27-Oct-2020
Summary: The Ombudsman will not investigate Mr B’s late complaint about the way the Council dealt with his claims for housing benefit and council tax reduction. This is because it was reasonable to expect Mr B to use his right of appeal to the Tribunal Service.
-
Mendip District Council (20 004 630)
Statement Closed after initial enquiries Housing benefit and council tax benefit 21-Oct-2020
Summary: The Ombudsman will not investigate this complaint about a housing benefit overpayment because the complainants could have appealed to the tribunal.
-
Birmingham City Council (20 004 681)
Statement Closed after initial enquiries Housing benefit and council tax benefit 19-Oct-2020
Summary: The Ombudsman cannot investigate this complaint about the way the Council handled the complainant’s housing costs linked to her Universal Credit. This is because he cannot investigate the Council when it is acting as a landlord and because he cannot investigate the Department for Work and Pensions.
-
Brighton & Hove City Council (20 001 008)
Statement Closed after initial enquiries Housing benefit and council tax benefit 13-Oct-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about housing benefit matters. Mrs X had the right to appeal against the key decision affecting her. Part of the complaint is late. It is also unlikely the Ombudsman could reach a clear enough view now on events dating back some years.
-
Statement Upheld Housing benefit and council tax benefit 13-Oct-2020
Summary: Mr X complains about the Council’s decision not to award him discretionary housing payment, causing him to fall into rent arears. The Ombudsman finds fault with the Council as it has not properly considered Mr X’s transport costs and wrongly advised him public transport costs are not allowed for people not working. The Council agreed to apologise to Mr X and reconsider his application for discretionary housing payment.
-
London Borough of Enfield (20 003 909)
Statement Closed after initial enquiries Housing benefit and council tax benefit 12-Oct-2020
Summary: Mr X complains about the way the Council dealt with an increase in rent for his tenant’s housing benefit. The Ombudsman will not investigate this complaint because entitlement to housing benefit is a matter for the claimant and the Council. The tenant has a right of appeal to a tribunal.