Archive has 32 results
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Fenland District Council (19 016 181)
Statement Not upheld Council tax support 10-Sep-2020
Summary: Mrs B complains the Council has not dealt properly with her Council Tax. The Council is not at fault.
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Isle of Wight Council (20 001 273)
Statement Closed after initial enquiries Council tax support 13-Aug-2020
Summary: The Ombudsman will not investigate Mr X’s complaint that the Council has stopped his council tax support. The complaint is outside the Ombudsman’s jurisdiction because Mr X can appeal to the Valuation Tribunal. The Council’s council tax support policy can only be challenged at court.
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Statement Upheld Council tax support 13-Aug-2020
Summary: Ms X complained about the way the Council assessed her housing benefit and council tax support. She said this caused her stress and financial loss. There was fault in the Council’s actions when it failed to review Ms X’s claim for a discretionary housing payment. Ms X has since qualified for full housing benefit and has no outstanding injustice because of this. Ms X had a right of appeal about her housing benefit and appealed the Council’s decision regarding council tax support to tribunal, the Ombudsman will not investigate this part of her complaint. There was fault in the Council’s actions when it did not offer Ms X appeal rights after it rejected her claim for discretionary council tax support. The Council has agreed to make a payment of £150 to Ms X and has reminded its staff to ensure they make applicants aware of their right of appeal.
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Wealden District Council (20 001 905)
Statement Closed after initial enquiries Council tax support 12-Aug-2020
Summary: Mr and Mrs X complain about the Council’s investigation of their circumstances when they made a claim for council tax support. The Ombudsman will not investigate this complaint because it is unlikely we could add to any previous investigation by the Council.
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Fenland District Council (20 001 191)
Statement Closed after initial enquiries Council tax support 11-Aug-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s refusal of a claim for council tax support. This because the person complaining has a right of appeal to the Valuation Tribunal about the Council’s decision.
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Watford Borough Council (18 017 040)
Statement Upheld Council tax support 07-Aug-2020
Summary: The Council was at fault in the way it dealt with Mr and Mrs X’s benefit claims. The Council has apologised and made several service improvements. Mr and Mrs X say the Council was malicious in its actions. The Ombudsman has found no evidence of further fault by the Council but has asked it to make a financial payment for the distress and uncertainty caused to Mr and Mrs X.
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North Somerset Council (19 004 348)
Statement Upheld Council tax support 04-Aug-2020
Summary: Miss B complains about the way the Council has dealt with recover of council tax arrears. There was delay in processing Miss B’s council tax support claim, which led the Council to take unnecessary court action to recover arrears. The Council has since corrected the amounts owed and agreed to make a payment to offset against the arrears Miss B still owes as a further remedy to the injustice caused.
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Middlesbrough Borough Council (20 001 262)
Statement Closed after initial enquiries Council tax support 27-Jul-2020
Summary: The Ombudsman will not investigate this complaint about council tax arrears and council tax benefit or support. This is because the complaint is late and because the complainant could have used her appeal rights.
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London Borough of Harrow (19 021 202)
Statement Closed after initial enquiries Council tax support 20-Jul-2020
Summary: Miss X complained about the Council’s assessment of her council tax support claim and its recovery of arrears. The Ombudsman should not exercise his discretion to investigate this complaint. This is because it is reasonable for Miss X to appeal to the Valuation Tribunal about the amount of her support. There is insufficient evidence of fault by the Council in its recovery actions which would warrant an investigation.
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Huntingdonshire District Council (20 000 807)
Statement Closed after initial enquiries Council tax support 15-Jul-2020
Summary: The Ombudsman will not investigate Mr X’s complaint that his council tax bill is wrong as the Council has now rectified this.