Mental health services archive 2020-2021


Archive has 43 results

  • Kent & Medway NHS & Social Care Partnership Trust (20 004 872a)

    Statement Closed after initial enquiries Mental health services 15-Dec-2020

    Summary: The Ombudsmen will not investigate a complaint about a Council and an NHS Trust’s decision not to complete a Mental Health Act assessment sooner. This is because there is insufficient evidence of fault and injustice.

  • Surrey & Borders Partnership NHS Foundation Trust (19 005 431a)

    Statement Closed after initial enquiries Mental health services 14-Dec-2020

    Summary: We found fault by the Council with regards to the care and support it provided to Miss X, a woman with complex needs, in the community. We also found fault by the Council and Trust concerning the handling of Miss X’s discharge from hospital. This fault caused Miss X significant distress and frustration. The Council and Trust have agreed to apologise to Miss X and the Council will make a payment in recognition of the distress she suffered.

  • West London NHS Trust Headquarters (19 019 547a)

    Statement Not upheld Mental health services 03-Dec-2020

    Summary: The Ombudsmen do not consider Miss C was eligible for section 117 aftercare after 2005. However, London Borough of Ealing significantly delayed reviewing Miss C’s social care needs after 2017. That fault most likely delayed Miss C’s move to supported accommodation.

  • Ealing Clinical Commissioning Group (19 019 547b)

    Statement Not upheld Mental health services 03-Dec-2020

    Summary: The Ombudsmen do not consider Miss C was eligible for section 117 aftercare after 2005. However, London Borough of Ealing significantly delayed reviewing Miss C’s social care needs after 2017. That fault most likely delayed Miss C’s move to supported accommodation.

  • North East London NHS Foundation Trust (19 014 379a)

    Statement Not upheld Mental health services 26-Nov-2020

    Summary: The Ombudsmen are satisfied a Trust, Council and CCG provided largely appropriate care to an elderly woman with complex care and housing needs. However, the Ombudsmen find fault with the initial support provided by the Council’s housing team. This caused the woman’s son avoidable frustration and distress. The Ombudsmen also find the Council contributed to the woman’s delayed discharge from hospital as it failed to clearly establish her housing needs.

  • Havering Clinical Commissioning Group (19 014 379b)

    Statement Not upheld Mental health services 26-Nov-2020

    Summary: The Ombudsmen are satisfied a Trust, Council and CCG provided largely appropriate care to an elderly woman with complex care and housing needs. However, the Ombudsmen find fault with the initial support provided by the Council’s housing team. This caused the woman’s son avoidable frustration and distress. The Ombudsmen also find the Council contributed to the woman’s delayed discharge from hospital as it failed to clearly establish her housing needs.

  • Birmingham & Solihull CCG (19 018 843a)

    Statement Upheld Mental health services 26-Nov-2020

    Summary: Mrs A believes her mother’s care in a care home should be fully funded under section 117 of the Mental Health Act. We found fault with the Council and the Clinical Commissioning Group due to a lack of assessment and planning of Mrs B’s s.117 aftercare. The CCG and Council have agreed to carry out work to remedy the matter.

  • Rotherham, Doncaster & South Humber NHS Foundation Trust (19 009 128a)

    Statement Closed after initial enquiries Mental health services 25-Nov-2020

    Summary: Miss A complains about the actions of the Rotherham Doncaster and South Humber NHS Foundation Trust and Essex County Council in relation to her mental health. We have decided that the joint issues of s.117 of the Mental Health Act are outside our time limit and we will not investigate them.

  • St Andrew's Healthcare Northampton (20 002 220a)

    Statement Closed after initial enquiries Mental health services 13-Nov-2020

    Summary: The Ombudsmen will not investigate Miss X’s complaint. Miss X’s complaint about her daughters 2013 admission to Cambridge and Peterborough NHS Foundation Trust is late. Also, the Ombudsmen cannot investigate the delayed discharge of Miss X’s daughter. Miss X should have appealed to the Mental Health Tribunal if she felt St Andrew’s Hospital should have discharged her daughter from section 3 of the Mental Health Act.

  • Cambridgeshire and Peterborough NHS Foundation Trust (20 002 220b)

    Statement Closed after initial enquiries Mental health services 13-Nov-2020

    Summary: The Ombudsmen will not investigate Miss X’s complaint. Miss X’s complaint about her daughters 2013 admission to Cambridge and Peterborough NHS Foundation Trust is late. Also, the Ombudsmen cannot investigate the delayed discharge of Miss X’s daughter. Miss X should have appealed to the Mental Health Tribunal if she felt St Andrew’s Hospital should have discharged her daughter from section 3 of the Mental Health Act.

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