Nottingham City Clinical Commissioning Group (19 007 602b)

Statement Not upheld Mental health services 05-Aug-2020

Summary: The Ombudsmen did not take further action with Mr H’s complaint about the mental health treatment provided to his daughter, Miss G, by a Council, CCG and a Trust. Although there was some fault by the Trust, we have not found this led to a shortfall in Miss G’s treatment.

Torbay and South Devon NHS Foundation Trust (18 011 079a)

Statement Upheld Mental health services 20-Jul-2020

Summary: The Ombudsmen uphold Mr R’s complaints about his son’s access to therapy, the Council’s communication and delays with complaint handling. Mr R and his son suffered frustration, distress and they lost the opportunity to access therapy and respite. The Council and Trust agreed to apologise and provide a financial remedy to remedy the injustice they suffered. The Trust also agreed to implement systemic improvements.

Essex Partnership University Foundation Trust (19 005 954a)

Statement Not upheld Mental health services 01-Jul-2020

Summary: The Ombudsmen found fault by the Council with regards to the care and support provided to a young woman with complex care needs. This fault meant the woman went without care for two years and caused both her and her mother significant distress. The Council has agreed to waive the outstanding care fees and pay an additional sum in recognition of the distress this caused for the woman and her mother.

Lancashire and South Cumbria NHS Foundation Trust (19 002 515a)

Statement Not upheld Mental health services 01-May-2020

Summary: Ms P complains that the Trust and Council failed to give her adequate support and care, and did not communicate well with her about what to expect from the care she did receive. The Council and Trust were not at fault regarding the support provided during the period complained of. I also found that both the Trust and Council made reasonable arrangements to communicate with Ms P about her care.