Derbyshire Healthcare NHS Foundation Trust (20 003 774a)

Statement Closed after initial enquiries Mental health services 06-Nov-2020

Summary: The Ombudsmen will not investigate Mrs C’s complaints about four different councils. The complaint about Derby City Council is late and there are insufficient grounds to accept in now. The complaints about the other councils appear to have been raised with the Ombudsman without those councils having an opportunity to investigate.

Chelsea & Westminster Hospital NHS Foundation Trust (20 004 060a)

Statement Closed after initial enquiries Mental health services 02-Nov-2020

Summary: The Ombudsmen will not investigate Mrs N’s complaint about her brother Mr D’s care and support from the Council and Trust in November and December 2018. The complaint is late and we have not seen sufficient reasons to investigate it now.

Oxford Health NHS Foundation Trust (19 019 777a)

Statement Upheld Mental health services 23-Oct-2020

Summary: The Ombudsmen find that Oxford Health NHS Foundation Trust missed the opportunity to ensure Mrs X had appropriate support in place when it discharged her from section 3 of the Mental Health Act. However, there was no injustice to Mrs X. She would most likely have refused the Trust’s support in favour of private care and treatment.

PALS & Complaints NHS Buckinghamshire Clinical Commissioning Group (19 019 777b)

Statement Not upheld Mental health services 23-Oct-2020

Summary: The Ombudsmen find that Oxford Health NHS Foundation Trust missed the opportunity to ensure Mrs X had appropriate support in place when it discharged her from section 3 of the Mental Health Act. However, there was no injustice to Mrs X. She would most likely have refused the Trust’s support in favour of private care and treatment.

NHS Portsmouth CCG (19 011 123a)

Statement Upheld Mental health services 22-Oct-2020

Summary: The Ombudsmen found that a Council complied with the Ombudsmen’s recommendations to complete a care review for an individual, in line with the Mental Health Act Code of Practice. The Ombudsmen found fault with governance arrangements between the Council and the CCG, but this did not cause any injustice in this case. The Ombudsmen has recommended actions to address this.

Tees, Esk and Wear Valleys NHS Foundation Trust (20 003 974a)

Statement Closed after initial enquiries Mental health services 19-Oct-2020

Summary: The Ombudsmen cannot investigate a complaint about treatment and support provided to a family member by a Trust, a CCG and a Council for mental health and alcohol dependency services because it is late. We have seen no reason the complainant could not have brought the complaint to the Ombudsmen sooner.

NHS South Tees Clinical Commissioning Group (20 003 974b)

Statement Closed after initial enquiries Mental health services 19-Oct-2020

Summary: The Ombudsmen cannot investigate a complaint about treatment and support provided to a family member by a Trust, a CCG and a Council for mental health and alcohol dependency services because it is late. We have seen no reason the complainant could not have brought the complaint to the Ombudsmen sooner.

Pennine Care NHS Foundation Trust (19 018 493a)

Statement Not upheld Mental health services 08-Oct-2020

Summary: The Ombudsmen find no fault in the actions of a community health team. Staff considered relevant information before deciding to discharge Ms T from active care coordination, and it had a reasonable explanation for why it could not help with a benefit application ahead of time.

Doncaster Clinical Commissioning Group (19 007 581a)

Statement Upheld Mental health services 25-Sep-2020

Summary: Mr X and Mr Y complained about the care their late wife and mother, Mrs F, received at Northfield Care home (the Care home) during April 2018. This was jointly arranged and funded by the Council and the Clinical Commissioning Group as Section 117 aftercare. The Council and the Clinical Commissioning Group were at fault. The care provided by the Care home to Mrs F was inadequate and it was slow to respond to Mrs F’s pressure sores. The Council was also at fault for delays in carrying out the safeguarding investigation. The Council and the Clinical Commissioning Group agreed to apologise and pay Mr X and Mr Y a total of £500 between them to acknowledge the distress and uncertainty caused by the faults.

Kent & Medway NHS & Social Care Partnership Trust (20 000 363a)

Statement Closed after initial enquiries Mental health services 17-Sep-2020

Summary: The Ombudsman will not investigate Mr B’s complaint about the Council. This is because the Council has offered Mr B a reasonable explanation for closing his case and has offered him further information on how to request support in future.