Mental health services archive 2020-2021


Archive has 43 results

  • Kent & Medway NHS & Social Care Partnership Trust (17 008 730a)

    Statement Upheld Mental health services 10-Sep-2020

    Summary: Mrs Y, and her grandson, Mr Z, complain about the way the Council and Trust handled their request for assistance when their daughter and mother, Mrs X, was due to return to the UK after being discharged from a mental health hospital abroad. The Ombudsman found fault causing injustice in the initial faulty advice provided to Mrs Y and Mr Z. However, the Ombudsmen are satisfied the Council and Trust’s subsequent actions remedied the impact of the injustice prior to the complaint to the Ombudsmen.

  • Rotherham, Doncaster & South Humber NHS Foundation Trust (18 001 064b)

    Statement Upheld Mental health services 10-Sep-2020

    Summary: We find the Trust (NLaG) delayed in processing a request for an incontinence assessment but we do not find evidence of injustice. The care home’s records show adequate continence care provision and we note the Trust’s general service improvement in shifting assessment services to its district nurses.

  • Tees, Esk and Wear Valleys NHS Foundation Trust (20 000 885a)

    Statement Closed after initial enquiries Mental health services 08-Sep-2020

    Summary: The Ombudsmen will not investigate a complaint about a Council’s decision to consider charging an elderly gentleman for his care. This followed a period where he mistakenly received free care because the Council wrongly thought he was entitled to free aftercare under the Mental Health Act 1983. The Council and the Health Trust have already accepted faults and acted to remedy the mistakes, which includes waiving the care fees that should have been charged for previous years. An investigation by the Ombudsmen is unlikely to achieve a different outcome.

  • NHS South West London Clinical Commissioning Group (18 006 669b)

    Statement Upheld Mental health services 24-Aug-2020

    Summary: Mrs V complains about the care of her late husband by a care home and a GP Practice in the last months of his life. We have upheld some of Mrs V’s complaints about the Home’s care of Mr V and its complaint handling. We have also upheld some of Mrs V’s complaints about the GP Practice’s handling of end of life medication and complaint handling. Bupa, the Council and the GP Practice accept our recommendations. We have therefore completed our investigation.

  • Bupa Care Homes (ANS) Limited (18 006 669c)

    Statement Upheld Mental health services 24-Aug-2020

    Summary: Mrs V complains about the care of her late husband by a care home and a GP Practice in the last months of his life. We have upheld some of Mrs V’s complaints about the Home’s care of Mr V and its complaint handling. We have also upheld some of Mrs V’s complaints about the GP Practice’s handling of end of life medication and complaint handling. Bupa, the Council and the GP Practice accept our recommendations. We have therefore completed our investigation.

  • Midlands Partnership NHS Foundation Trust (18 018 951c)

    Statement Not upheld Mental health services 18-Aug-2020

    Summary: Mrs Z complains about her late father’s care and assessments in hospital, discharge from hospital and communication by the organisations involved. We have found fault relating to documentation, communication and complaint handling. We have not upheld the rest of the complaint. The Council has offered a financial remedy for Mrs Z which we consider is fair. We have recommended apologies for Mrs Z and service improvements. The organisations concerned accept our recommendations. We have therefore completed our investigation.

  • East London NHS Foundation Trust (17 012 634a)

    Statement Upheld Mental health services 11-Aug-2020

    Summary: Miss X complained about the actions of London Borough of Tower Hamlets (the Council’s) adult social care and substance misuse services and East London NHS Foundation Trust (the Trust’s) mental health and autism diagnosis services. The Ombudsmen have upheld some of Miss X’s complaints against both the Council and the Trust. The Council and the Trust have accepted our recommendations for apologies, financial remedies and service improvements. We have therefore completed our investigation.

  • South Tyneside Clinical Commissioning Group (19 012 197a)

    Statement Not upheld Mental health services 11-Aug-2020

    Summary: The Ombudsmen found no fault with the care and support provided to a young woman with complex needs by a Council, Mental Health Trust and Clinical Commissioning Group.

  • Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (19 012 197b)

    Statement Not upheld Mental health services 11-Aug-2020

    Summary: The Ombudsmen found no fault with the care and support provided to a young woman with complex needs by a Council, Mental Health Trust and Clinical Commissioning Group.

  • Nottinghamshire Healthcare NHS Foundation Trust (19 007 602a)

    Statement Upheld Mental health services 05-Aug-2020

    Summary: The Ombudsmen did not take further action with Mr H’s complaint about the mental health treatment provided to his daughter, Miss G, by a Council, CCG and a Trust. Although there was some fault by the Trust, we have not found this led to a shortfall in Miss G’s treatment.

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