Cambridgeshire and Peterborough NHS Foundation Trust (18 014 139b)

Statement Not upheld Community hospital services 04-Dec-2020

Summary: The Care Provider did not explain the extra charge it made for a ‘lifestyle premium’ and we cannot be sure that the complainant, the late Mrs J, would have chosen to pay this. It has agreed to refund half the total amount to Mrs J’s estate and review the advice it gives about this. The Clinical Commissioning Group (CCG) Occupational Therapy service failed to complete an assessment and so it could not fund a specialist chair for Mrs J and she had to be nursed in bed. The CCG should refund the cost of the chair to the daughter and pay her £300 in recognition of her distress. It should also review how its OT provision is organised.

Locala Community Partnership CIC (20 003 435b)

Statement Closed after initial enquiries Community hospital services 14-Oct-2020

Summary: The Ombudsman will not investigate Ms X’s complaint. This is because the Parliamentary and Health Service Ombudsman is better placed to consider her complaint.

East Sussex Healthcare NHS Trust (19 014 173a)

Statement Not upheld Community hospital services 30-Jul-2020

Summary: The Ombudsmen find a CCG did not do enough to pursue alternative ways of arranging Continuing Healthcare outside of directly commissioning it. As a result Ms A had to provide a significant amount of care for her mother which, in turn, caused avoidable stress and discomfort. The Ombudsmen also find a Council did not handle the removal of a source of support to Ms A as sensitively as it should. The Ombudsmen has recommended apologies and a financial payment to address these injustices.