Adult care services archive 2020-2021


Archive has 1308 results

  • Portsmouth City Council (20 010 044)

    Statement Closed after initial enquiries Other 15-Mar-2021

    Summary: We will not investigate Mr X’s complaint about Council officers suspecting he had taken his mother’s medication. This is because it is unlikely an investigation could add to the response already provided by the Council’s investigation.

  • Birmingham City Council (20 010 841)

    Statement Closed after initial enquiries Other 15-Mar-2021

    Summary: We will not investigate Mr X’s complaint about a social worker contacting his GP practice in response to an anonymous call raising concerns about his mental health. This is because it is unlikely an investigation by us could add to the response already provided by the Council.

  • Burlington Care (Yorkshire) Limited (19 018 311)

    Statement Upheld Residential care 12-Mar-2021

    Summary: Mr X said the Burlington care home his father, Mr Y, stayed at for respite failed to care for him properly. He says Mr Y suffered injustice because of avoidable falls, isolation and weight loss. Mr X says he was personally affected because he was effectively ‘on call’ to help with Mr Y’s care and he does not consider he should have to pay the full invoice for poor care. We consider the home should have taken more care over Mr Y’s admission. Although it says it admits dementia residents, it is not a dementia unit and should have exercised caution at admission. However, it was not fully informed of Mr Y’s condition. To bring about resolution, I have recommended that the home reduce Mr Y’s invoice.

  • Cheshire West & Chester Council (20 000 228)

    Statement Upheld Residential care 12-Mar-2021

    Summary: Mrs B complained in respect of her mother Mrs C about the actions taken by a Care Provider supported by the Council, when Mrs C’s behaviour escalated on two occasions. She complains that Mrs C was in effect evicted from the Care Provider’s care home and spent 40 days in hospital unnecessarily. We find some fault in the Council’s actions and it has agreed to pay Mrs B £350 for the injustice caused.

  • South Gloucestershire Council (20 001 852)

    Statement Not upheld Residential care 12-Mar-2021

    Summary: Miss E complains about the care her father received in a nursing home. She says poor care led to his avoidable death. We do not find any fault. Mr E was approaching the end of his life. The care provider gave him appropriate end of life care, including following instructions from other organisations. So we do not uphold the complaint.

  • Parkcare Homes Limited (20 008 237)

    Statement Closed after initial enquiries Residential care 12-Mar-2021

    Summary: Miss X complains the care provider lost or damaged her mother’s possessions. We will not investigate Miss X’s complaint. This is because it is unlikely we could add anything to the care provider’s response and it is reasonable for Miss X to use the legal remedy available to her.

  • Norfolk County Council (20 009 935)

    Statement Closed after initial enquiries Assessment and care plan 12-Mar-2021

    Summary: Mr X complained about the Council’s failure to communicate with him about his mother’s care. We will not investigate the complaint because it is unlikely we would find fault.

  • Cumbria County Council (20 003 857)

    Statement Upheld Domiciliary care 11-Mar-2021

    Summary: We will not investigate Ms B’s complaint about the Councils failure to provide care and support when requested. This is because the Council has apologised for the failings in this case and advised Ms B it has restructured its short-term care team to minimise the risk of a similar occurrence. It is unlikely further investigation could add to this or make a different finding.

  • Lancashire County Council (20 003 920)

    Statement Upheld Residential care 11-Mar-2021

    Summary: Mrs B complained that a Care Provider commissioned by the Council terminated her mother’s place at the home unreasonably because a family member did not wish to provide their contact details. We found fault because the Council took no action to mediate between the parties to try and resolve the situation. The Council has agreed to pay £200 to Mrs B and improve its approach in future cases.

  • Rochdale Metropolitan Borough Council (20 004 864)

    Statement Closed after initial enquiries Charging 11-Mar-2021

    Summary: We will not investigate Mrs B’s complaint about the actions of the Council regarding her father’s, Mr C’s, financial assessment. This is because there is not enough evidence of fault to warrant an Ombudsman investigation.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings