London Borough of Waltham Forest (19 011 284)

Statement Upheld Transition from childrens services 05-Nov-2020

Summary: Miss X complained the Council failed to plan for her son, Mr F’s transition from children to adult care services. The Council was at fault. It failed to forward plan for Mr F’s transition to adult care services in line with statutory guidance. It meant Mr F missed out on a whole year of respite care and short break hours which were an assessed need. The Council agreed to pay Miss X a total of £1350 to remedy the significant distress, uncertainty and time and trouble this caused her and Mr F. It also agreed carry out a review of its procedures to prevent recurrence of the faults identified.

Bath and North East Somerset Council (20 002 156)

Statement Closed after initial enquiries Transition from childrens services 16-Oct-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about the actions of social workers before 2018. The complaint is late, and Miss X could have approached the Ombudsman sooner.

City of York Council (19 019 589)

Statement Upheld Transition from childrens services 24-Sep-2020

Summary: Mrs C complains about the way in which the Council managed her son’s transition from children’s social care services into adult social care services. Mrs C says the Council’s fault left her son without any support between January and July 2019. The Ombudsman found fault with regards to the Council’s actions. The Council has agreed to pay Mr X for the temporary loss of his support services and pay him and his mother for the distress this caused them

Shropshire Council (19 008 464)

Statement Upheld Transition from childrens services 24-Aug-2020

Summary: Mr B complained the Council failed to properly assess his care needs, produce a support plan or make provision to meet his assessed needs. The Council failed to properly communicate what it was doing with the assessment to Mr B and Mrs C and failed to share the assessment and support plan with them. That led to Mrs C having to go to time and trouble to pursue the complaint and left Mr B and Mrs C uncertain about whether Mr B could have received support earlier. Payment to Mr B and Mrs C, action by the Council and reminder to officers is satisfactory remedy.

South Tyneside Metropolitan Borough Council (19 012 197)

Statement Not upheld Transition from childrens services 11-Aug-2020

Summary: The Ombudsmen found no fault with the care and support provided to a young woman with complex needs by a Council, Mental Health Trust and Clinical Commissioning Group.

Thurrock Council (19 006 382)

Statement Upheld Transition from childrens services 27-Jul-2020

Summary: Mr B complains the Council delayed in resolving issues over the suitability of his accommodation and in moving him to a different placement. He also complains the placement the Council moved him to was not suitable. Mr B says this negatively impacted his mental wellbeing. The Ombudsman finds fault in how the Council responded to concerns about Mr B’s accommodation. We also find fault in how the Council managed Mr B’s move to alternative accommodation.

Birmingham City Council (19 006 616)

Statement Upheld Transition from childrens services 23-Jul-2020

Summary: Mr B complains the Council’s transition team did not support him to transition from children’s to adults’ services. Mr B says his request to delay a placement move was not properly considered. The Ombudsman has found fault with the Council for failing to reassess Mr B’s needs following significant life events and consider his needs when deciding not to delay his placement move. The Council has agreed to apologise to Mr B, make a payment to him to recognise the avoidable distress caused by its faults and to provide training for its staff.

London Borough of Merton (19 013 859)

Statement Upheld Transition from childrens services 22-Jul-2020

Summary: Mrs X complained the Council failed to properly plan for her son, F’s transition from children into adult care services. The Council was at fault. It failed to forward plan for F’s transition to adult care services in line with statutory guidance. This did not cause F a significant injustice as the services were in place before his 18th birthday. The failure to plan did however cause Mrs X distress, uncertainty and time and trouble. The Council agreed to pay Mrs X £150 to recognise this. It also agreed to review its procedures to prevent recurrence of the fault.

London Borough of Bromley (18 012 871)

Statement Upheld Transition from childrens services 29-May-2020

Summary: Mrs B complains about planning for her adult son, Mr C, when he moved to a residential care placement. We uphold the complaint finding fault in how the Council planned for Mr C’s move. This caused injustice as distress and in unnecessary time and trouble to Mrs B. The Council has accepted these findings. At the end of this statement we explain the action it has agreed to take to remedy this injustice.

Walsall Metropolitan Borough Council (19 006 572)

Statement Upheld Transition from childrens services 26-May-2020

Summary: The late Mr F complained the Council had reduced his grandchildren’s care package without considering the impact on their mother, who was their main carer, and without undertaking a carer’s assessment. There was no fault in the Council’s decision to reduce the care package. It failed to carry out a parent carer assessment in 2015 or produce a plan to transition to adult social care, but this did not cause significant injustice. There was delay in the complaint handling which caused time and trouble. The Council has agreed to apologise and make a payment to acknowledge that injustice.