Salford City Council (20 011 388)

Statement Closed after initial enquiries Covid-19 19-Mar-2021

Summary: We shall not currently investigate Mrs X’s complaint about her late father’s care. This is because the Council is still investigating a related safeguarding complaint. Mrs X can come back to us once the Council has dealt with that matter.

Devon County Council (20 002 941)

Statement Upheld Covid-19 18-Mar-2021

Summary: Mr X complains the Council and its care provider, Agency Assistance, failed to deal properly with his return home on 20 April 2020, resulting in him being asked to pay for the Care Workers’ gloves and being told he would have to go back to a care home if he did not agree to pay. The Council did not deal properly with Mr X’s concerns, putting him to the time and trouble of pursuing his complaint. It needs to apologise and pay financial redress.

Leicestershire County Council (20 007 059)

Statement Upheld Covid-19 17-Mar-2021

Summary: Mrs X complains about the Council’s handling of safeguarding concerns relating to the care home her son, Mr Y, lives in. Officers failed to do a risk assessment before visiting the care home, which could have put Mr Y at risk of harm. The Council needs to apologise for the distress it caused Mr Y.

Foxholes Nursing Home Limited (20 001 450)

Statement Upheld Covid-19 03-Mar-2021

Summary: Mr D complains on behalf of his late mother that there was a delay in providing pain medication at the end of her life, causing significant distress and pain. We have found fault causing injustice. The organisations have accepted our recommendations. We have therefore completed our investigation.

Milton Keynes Council (20 001 041)

Statement Upheld Covid-19 01-Mar-2021

Summary: Mr X complains the Council has failed to meet his son’s care needs since shortly after the country went into lockdown because of COVID-19. The Council was at fault for telling Mr X it would be able to reinstate his son’s pre-COVID-19 respite care when that was not possible. The Council needs to apologise and recognise the lack of trust this caused.

Regal Care Trading Ltd (20 002 828)

Statement Upheld Covid-19 25-Feb-2021

Summary: Mrs X, complains Blenheim Care Home failed to look after her father, Mr Y, properly, resulting in him spending time in hospital. Blenheim Care Home was ill equipped to deal with the demands arising from COVID-19. It failed to meet Mr Y’s needs or identify the fact he was unwell. Regal Care needs to apologise to Mrs X and pay financial redress to Mr Y.

East Sussex County Council (20 009 112)

Statement Closed after initial enquiries Covid-19 04-Feb-2021

Summary: We shall not investigate Mr X’s complaint about matters related to the care of a relative with disabilities. This is because the alleged fault did not cause significant enough injustice on one part of the complaint. Another point is late and there are no good reasons to exercise discretion to investigate it.

Gateshead Metropolitan Borough Council (20 000 794)

Statement Upheld Covid-19 03-Feb-2021

Summary: Mrs X complains the care home where the Council had placed her brother, Mr Y, failed to take him back when he was ready to leave hospital at the end of March 2020, resulting in him spending too long in hospital, catching COVID-19, and spending time in another care home before moving to alternative permanent accommodation. The council and the care home should not have allowed Mr Y to become the victim of a dispute between them over the cost of meeting his needs, which prevented him from leaving hospital when he was ready to do so. That was an injustice which requires a remedy.

Knowsley Metropolitan Borough Council (20 009 078)

Statement Closed after initial enquiries Covid-19 27-Jan-2021

Summary: We shall not investigate this complaint that a carer allegedly gave Mrs Y COVID-19. It is unlikely we would be able to reach a clear enough view about the events.

Leeds City Council (20 007 778)

Statement Closed after initial enquiries Covid-19 19-Jan-2021

Summary: We will not investigate Ms Y’s complaint, made on behalf of Mr X, about visiting arrangements in a care home during the COVID-19 pandemic. This is because there is not enough evidence of fault causing significant personal injustice. It is also unlikely we could add anything to the response Mr X has already received, and we will not investigate concerns about complaint handling as a standalone issue.