London Borough of Harrow (19 011 116)

Report Upheld Transport 10-Sep-2020

Summary: The complainants complain about the Council contractor’s (Access Independent) decision to refuse their applications for Blue Badges or Freedom Passes.

London Borough of Harrow (19 011 910)

Report Upheld Transport 10-Sep-2020

Summary: The complainants complain about the Council contractor’s (Access Independent) decision to refuse their applications for Blue Badges or Freedom Passes.

London Borough of Harrow (19 013 358)

Report Upheld Transport 10-Sep-2020

Summary: The complainants complain about the Council contractor’s (Access Independent) decision to refuse their applications for Blue Badges or Freedom Passes.

Essex County Council (20 002 510)

Statement Closed after initial enquiries Transport 07-Sep-2020

Summary: Mrs X complains about Council delay in issuing her new blue badge and about the service provided to her. The Ombudsman will not investigate the complaint because the badge has now been issued and there are insufficient grounds to warrant an investigation.

Essex County Council (19 019 678)

Statement Not upheld Transport 04-Sep-2020

Summary: Mr C complains about the way in which the Council dealt with his renewal application for a blue badge, which he says resulted in a delay. As such, there was a gap between the day his old badge expired and the day he received his new badge. The Ombudsman found there was no fault by the Council, in relation to the actions complained of.

Warwickshire County Council (20 002 277)

Statement Closed after initial enquiries Transport 03-Sep-2020

Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.

London Borough of Harrow (19 019 690)

Statement Upheld Transport 12-Aug-2020

Summary: Mrs X complained the Council wrongly refused her application for a Blue Badge. She said her ability to access shops was restricted as a result. The Council’s assessment of Mrs X’s mobility was not in line with Government guidance. This is fault, which caused injustice to Mrs X. The Council agreed to re-assess Mrs X. I also recommended the Council amend its assessment scorecard.

Plymouth City Council (20 000 977)

Statement Closed after initial enquiries Transport 10-Aug-2020

Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.

London Borough of Hounslow (20 001 752)

Statement Closed after initial enquiries Transport 06-Aug-2020

Summary: The Ombudsman will not investigate this complaint about the way the Council assessed the complainant’s application for a Blue Badge. This is because there is insufficient evidence of fault by the Council.

Durham County Council (20 001 048)

Statement Closed after initial enquiries Transport 05-Aug-2020

Summary: The Ombudsman will not investigate Mrs Q’s complaint about the Council’s refusal to extend its concessionary travel scheme to include more women affected by an increase in the state pension age. This is because there is not enough evidence of fault in the Council’s decision and so we cannot question the merits of the decision for this reason.