Brighton & Hove City Council (20 003 596)

Statement Closed after initial enquiries Transport 13-Oct-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s decision not to renew the complainant’s Blue Badge. This is because the Council has offered to do a mobility assessment and it is unlikely an investigation would lead to a different outcome.

Oxfordshire County Council (19 013 820)

Statement Upheld Transport 12-Oct-2020

Summary: Mrs X complains that the Council did not properly consider her application for a blue badge. This meant she put significant time and trouble both into pursuing an application which was wasted, and her complaint about this. The Ombudsman finds the Council at fault in the way it considered her application. He recommended it pay Mrs X £250 and take action to ensure it properly considers applications in future. The Council agreed to this.

Wirral Metropolitan Borough Council (19 016 309)

Statement Upheld Transport 01-Oct-2020

Summary: Ms B complains that the Council has failed to respond to her request for a disabled parking bay in a timely manner and, as a result she is at risk of harm when she cannot park outside her home. She also says the Council has allocated parking spaces to all the other residents in her road and she is the only one without this provision. The Ombudsman finds there was an excessive delay in the Council dealing with Ms B’s request. To remedy the injustice caused the Council has agreed to apologise to Ms B and pay her £200.

London Borough of Lambeth (19 019 512)

Statement Upheld Transport 29-Sep-2020

Summary: Miss X complains that the Council failed to properly deal with her application to renew her freedom pass. The Ombudsman has discontinued his investigation as further investigation will not achieve any more for Miss X. This is because the Council has agreed to reimburse the costs of Miss X’s travel which she incurred while her pass was deactivated.

London Borough of Harrow (19 017 186)

Statement Upheld Transport 15-Sep-2020

Summary: Mr X complains about the Council’s decision to refuse his application for a Blue Badge. The Ombudsman has found fault by the Council. To remedy its fault, and the injustice caused, the Council has now reviewed its decision not to grant Mr X a Blue Badge.

London Borough of Harrow (19 002 266)

Report Upheld Transport 10-Sep-2020

Summary: The complainants complain about the Council contractor’s (Access Independent) decision to refuse their applications for Blue Badges or Freedom Passes.

London Borough of Harrow (19 003 030)

Report Upheld Transport 10-Sep-2020

Summary: The complainants complain about the Council contractor’s (Access Independent) decision to refuse their applications for Blue Badges or Freedom Passes.

London Borough of Harrow (19 004 141)

Report Upheld Transport 10-Sep-2020

Summary: The complainants complain about the Council contractor’s (Access Independent) decision to refuse their applications for Blue Badges or Freedom Passes.

London Borough of Harrow (19 005 425)

Report Upheld Transport 10-Sep-2020

Summary: The complainants complain about the Council contractor’s (Access Independent) decision to refuse their applications for Blue Badges or Freedom Passes.

London Borough of Harrow (19 008 930)

Report Upheld Transport 10-Sep-2020

Summary: The complainants complain about the Council contractor’s (Access Independent) decision to refuse their applications for Blue Badges or Freedom Passes.