Transport archive 2020-2021


Archive has 81 results

  • Essex County Council (20 006 288)

    Statement Closed after initial enquiries Transport 24-Nov-2020

    Summary: The Ombudsman will not investigate this complaint about the way the Council handled a Blue Badge application because it is unlikely we would find fault causing significant injustice.

  • Peterborough City Council (20 001 375)

    Statement Upheld Transport 17-Nov-2020

    Summary: There was fault by the Council in failing to seek sufficient evidence, including from an expert assessor, before determining a blue badge application. This casts doubt on the decision reached. The Council will refer Ms X to an expert assessor and reassess her application. The Council will also review its application process to avoid similar problems arising in future.

  • Doncaster Metropolitan Borough Council (20 003 600)

    Statement Upheld Transport 13-Nov-2020

    Summary: The Council failed to properly consider Mrs X’s medical conditions when assessing her application for a blue badge. It also failed to undertake a mobility assessment.

  • North Somerset Council (20 005 750)

    Statement Closed after initial enquiries Transport 10-Nov-2020

    Summary: The Ombudsman will not investigate Ms B’s complaint about the Council’s failure to communicate effectively with her regarding a blue badge application. This is because the Council has acknowledged the response she received was inadequate apologised and explained it has amended its customer care procedures when dealing with blue badge applications. The Ombudsman is satisfied this remedies the injustice caused to Ms B.

  • Leeds City Council (19 015 929)

    Statement Upheld Transport 06-Nov-2020

    Summary: Ms X complained about the Council’s decision to refuse her application for a blue badge permit. She said the Council did not consider her hidden disability. The Ombudsman discontinued his investigation. This is because the Council has now awarded Ms X a blue badge and made changes to its assessment process for hidden disabilities.

  • London Borough of Waltham Forest (20 005 087)

    Statement Closed after initial enquiries Transport 05-Nov-2020

    Summary: The Ombudsman will not investigate this complaint about a Blue Badge application. This is because there is insufficient evidence of fault by the Council.

  • Norfolk County Council (19 016 733)

    Statement Not upheld Transport 04-Nov-2020

    Summary: Mrs X complained about the Council’s decision not to renew her blue badge. The Ombudsman finds no fault in the Council’s assessment of Mrs X’s application and its decision to refuse a blue badge.

  • Torbay Council (20 004 501)

    Statement Closed after initial enquiries Transport 22-Oct-2020

    Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s refusal to provide him with a blue badge. This is because it is unlikely any further investigation by the Ombudsman could add to the Council’s response or provide Mr B with the outcome he wants.

  • Wirral Metropolitan Borough Council (19 020 361)

    Statement Upheld Transport 21-Oct-2020

    Summary: Mr B complained that the Council failed to adequately explain to him why it had refused his application for a Blue Badge. We find the Council at fault and it has agreed to process a new application for Mr B.

  • London Borough of Harrow (19 020 579)

    Statement Not upheld Transport 19-Oct-2020

    Summary: The Ombudsman has discontinued the investigation as the Council has offered a re-assessment of Mrs C to decide whether she is eligible for a Blue Badge.

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