Kent County Council (20 007 424)

Statement Upheld Transport 24-Mar-2021

Summary: The Council failed to consider relevant information before refusing to issue a Blue Badge to Mrs X. This is fault. The Council has agreed to apologise, conduct a fresh assessment of Mrs X’s application, and take action to improve its services.

London Borough of Barking & Dagenham (20 004 827)

Statement Not upheld Transport 23-Mar-2021

Summary: Mr X complained the Council failed to properly consider his appeal after it rejected his application for a Blue Badge and did not provided an adequate reason for the rejection. He said the Council’s actions have negatively affected his ability to leave the house and put him to unnecessary time and trouble. There was no fault in the Council’s management of Mr X’s Blue Badge appeal.

London Borough of Harrow (20 009 709)

Statement Upheld Transport 15-Mar-2021

Summary: Miss X complained the Council wrongly refused her application for a Disabled Person’s Parking (Blue) Badge. The Council failed to cross-check its existing records, but there is no evidence this would have affected the outcome of Miss X’s application. The Council reviewed its process for cross-checking existing information when considering Blue Badge applications. We were satisfied with the action the Council took, so we completed our investigation.

London Borough of Lambeth (20 011 002)

Statement Closed after initial enquiries Transport 11-Mar-2021

Summary: We will not investigate this complaint about the Council’s decision not to issue the complainant with a Blue Badge. This is because the Council has reviewed the application and decided to issue a badge.

London Borough of Wandsworth (20 010 686)

Statement Closed after initial enquiries Transport 02-Mar-2021

Summary: We will not investigate this complaint about an application for a Blue Badge because it is unlikely we would find fault by the Council.

London Borough Of Barnet (20 007 509)

Statement Closed after initial enquiries Transport 01-Mar-2021

Summary: We will not investigate Ms B’s complaint about the Council’s delay in considering her appeal for a blue badge. This is because the Council has now considered Ms B’s appeal and decided she should be awarded a blue badge. We could not achieve any more than this.

London Borough of Lambeth (20 006 187)

Statement Upheld Transport 25-Feb-2021

Summary: There is evidence of fault in this complaint. The Council failed to properly consider Ms X’s application for a blue badge.

Sheffield City Council (20 004 908)

Statement Upheld Transport 24-Feb-2021

Summary: There is evidence of fault in this complaint. The Council failed to undertake an adequate assessment of Mrs X’s mobility in considering her application for a renewal of a concessionary travel pass.

London Borough of Hackney (20 008 222)

Statement Closed after initial enquiries Transport 23-Feb-2021

Summary: We will not investigate Mr B’s complaint about the way the Council considered his application for a Blue Badge. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation. We could not add to the Council’s response or provide Mr B with a different outcome.

Kent County Council (20 010 060)

Statement Closed after initial enquiries Transport 23-Feb-2021

Summary: We will not investigate this complaint about an application for a Blue Badge because it is unlikely we would find fault by the Council.