Walsall Metropolitan Borough Council (19 006 572)

Statement Upheld Transition from childrens services 26-May-2020

Summary: The late Mr F complained the Council had reduced his grandchildren’s care package without considering the impact on their mother, who was their main carer, and without undertaking a carer’s assessment. There was no fault in the Council’s decision to reduce the care package. It failed to carry out a parent carer assessment in 2015 or produce a plan to transition to adult social care, but this did not cause significant injustice. There was delay in the complaint handling which caused time and trouble. The Council has agreed to apologise and make a payment to acknowledge that injustice.

Lancashire County Council (19 018 159)

Statement Closed after initial enquiries Transition from childrens services 02-Apr-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint that no-one from the social care team was available to attend her daughter, Miss X’s, final annual review. This is because the matter complained about did not cause Miss X a significant personal injustice serious enough to merit an investigation.