London Borough of Ealing (20 003 066)

Statement Not upheld Safeguarding 02-Mar-2021

Summary: There was no fault in the care the Council-commissioned care home provided to Ms X’s father, Mr Y. The Council also appropriately investigated and responded to Ms X’s complaint.

London Borough of Islington (19 019 259)

Statement Upheld Safeguarding 25-Feb-2021

Summary: The Council was at fault for the delay in its safeguarding investigation about Mrs Y. This did not result in a significant injustice as the evidence shows that Mrs Y was well looked after and happy during this delay period. We have completed our investigation.

Durham County Council (20 010 744)

Statement Closed after initial enquiries Safeguarding 24-Feb-2021

Summary: We will not investigate this complaint about an allegation of false statements made by the Council in a court hearing. We cannot investigate matters that have been to court. The Council has apologised for not including the complainant in his mothers’ emergency contacts list and rectified the matter. It is unlikely further investigation will lead to a different result to that provided by the Council.

Herefordshire Council (20 009 338)

Statement Closed after initial enquiries Safeguarding 19-Feb-2021

Summary: We will not investigate this complaint about safeguarding because it is unlikely we would find fault and there is another body better placed to consider the complaint.

Rotherham Metropolitan Borough Council (19 021 206)

Statement Closed after initial enquiries Safeguarding 17-Feb-2021

Summary: We will not investigate this complaint that the Council will not provide the complainant with information about her son. This is because there is insufficient evidence of fault by the Council.

London Borough of Islington (19 015 143)

Statement Not upheld Safeguarding 15-Feb-2021

Summary: The complainant, Mr B, said the Council and the NHS Trust failed to safeguard his vulnerable adult brother from financial abuse between 2010 and 2015 when he lived in a supported housing placement. We found the Council had sufficient safeguards in place in line with its safeguarding responsibilities. The Trust had a policy in place to safeguard patients’ property and valuables but its investigation highlighted weaknesses around managing patient’s finances and cash handling. The Trust’s investigation is enough to remedy doubt the complainant may have about its handling of his brother’s finances. The Trust agreed to our recommendations and will tell us what it has done to improve since it became aware of the weaknesses in its processes. It will also write to the complainant.

Leicester City Council (20 005 451)

Statement Closed after initial enquiries Safeguarding 15-Feb-2021

Summary: Mr B complained about historical allegations made about him in 2017 which the Council investigated under its safeguarding procedures. He said the Council did not tell him it had recorded the allegations in line with its safeguarding procedures. Mr B complains this meant that in 2019 the NHS Trust acted on the historical allegations to restrict visits to his daughter who is under the care of the Trust. Mr B’s complaint about the historical allegations is late and he could have complained to us earlier. We cannot achieve the outcome he wants. Mr B can complain to us about more recent matters once the Trust has sent him a final response.

Nottinghamshire County Council (20 009 408)

Statement Closed after initial enquiries Safeguarding 15-Feb-2021

Summary: I will not investigate this complaint about the Council’s decision to refer the complainant to Social Work England. This is because we are unlikely to find fault in the way the decision was taken.

West Sussex County Council (20 009 364)

Statement Closed after initial enquiries Safeguarding 11-Feb-2021

Summary: We will not investigate this complaint about the Council’s actions in relation to safeguarding concerns the complainant raised about his brother. This is because we cannot add anything to the previous investigations into his concerns of change the outcomes. Additionally, the complainant is not a suitable representative to complain on behalf of his brother.

London Borough of Tower Hamlets (20 002 305)

Statement Upheld Safeguarding 05-Feb-2021

Summary: Mrs B complained about how the Council dealt with allegations of financial abuse by a carer employed by an agency providing homecare on its behalf, and about how the Council dealt with the complaint about that. We have found there was fault by the Council in these matters and that as a result Mrs B was caused unnecessary distress and time and trouble seeking to have matters resolved. The Council has agreed to take appropriate action to remedy this injustice.