Residential care archive 2020-2021


Archive has 238 results

  • Nottingham City Council (19 018 460)

    Statement Not upheld Residential care 23-Mar-2021

    Summary: Dr A has complained in relation to the care of her mother at a Care Home and the delay in a fast-track application for Continuing Healthcare funding. We do not find fault with the care provided or the delay in the application that caused Dr A the injustice has claimed.

  • Bramcote Hills Care Home (19 018 460b)

    Statement Not upheld Residential care 23-Mar-2021

    Summary: Dr A has complained in relation to the care of her mother at a Care Home and the delay in a fast-track application for Continuing Healthcare funding. We do not find fault with the care provided or the delay in the application that caused Dr A the injustice has claimed.

  • Porthaven Care Homes No 2 Limited (20 002 698)

    Statement Upheld Residential care 23-Mar-2021

    Summary: Mr X complained the Care Provider, Porthaven Care Homes, failed to ensure his mother, Mrs Y, was given her medication for several days which he says led to her being hospitalised. Mr X also complained the Care Provider failed to keep accurate care records. He said this caused him and Mrs Y significant distress and upset. The Care Provider was at fault when it failed to follow its complaints process, did not stock Mrs Y’s medication for several days and kept records which were unclear and contradictory. The Care Provider should address this by apologising to Mr X and reminding its staff of the importance of following its complaints process and keeping accurate records.

  • West Berkshire Council (20 000 925)

    Statement Upheld Residential care 22-Mar-2021

    Summary: Mrs C complained about the way in which the care home, where her father had been placed by the Council, dealt with her (late) father’s repeated falls. There was fault that two measures were not considered that could potentially have reduced the risk of Mr F falling. The Council has agreed to apologise for any distress this may have caused Mrs C.

  • Ganymede Care Limited (20 002 710)

    Statement Closed after initial enquiries Residential care 22-Mar-2021

    Summary: We will not investigate Ms X’s complaint about her mother, Mrs Y’s, care at the care provider’s care home in 2015 and about its delay in responding to her complaint. The complaint lies outside the Ombudsman’s jurisdiction because it is late. There are no good grounds to exercise discretion to consider this very late complaint now.

  • Avery Homes TH Limited (20 007 015)

    Statement Closed after initial enquiries Residential care 18-Mar-2021

    Summary: We will not investigate Ms B’s complaint about the actions of her late father’s, Mr C’s, care provider. This is because further investigation could not add to the care provider’s response or make a finding of the kind Ms B wants.

  • Nottingham City Council (20 011 666)

    Statement Closed after initial enquiries Residential care 18-Mar-2021

    Summary: We will not investigate Mr C’s complaint about missing items of his late father’s from his care home. This is because we could not achieve the outcome Mr C wants. Mr C can ask the Council’s insurers to consider a claim for the loss of the missing items.

  • Plymouth City Council (20 001 147)

    Statement Upheld Residential care 17-Mar-2021

    Summary: Mrs C complained about the care her (late) father received at the care home commissioned by the Council, and the information she received from the Council before he went there. We found fault with regards to the information provided by the Council, and the way the family was kept informed about her father while in the home. As a remedy, the Council had already provided an apology for some faults and had already agreed to wave a sufficient part of her father’s care homes. The Council has agreed to provide an apology for any faults not apologised for so far.

  • Redcar & Cleveland Council (20 003 225)

    Statement Not upheld Residential care 17-Mar-2021

    Summary: Mrs X complained the Care Provider commissioned by the Council over medicated her mother, Mrs Y, to manage her behaviour. She said this negatively affected her mother’s health and caused her and mother distress and upset. There was no fault in the Care Provider’s actions.

  • Anchor Hanover Group (19 020 682)

    Statement Upheld Residential care 16-Mar-2021

    Summary: Mrs D complained about the quality of care her late mother, Mrs E, received from the Care Provider. She also complained it failed to address her complaints. We find the Care Provider caused injustice when it failed to keep accurate records, failed to adequately care for Mrs E, failed to follow Mrs E’s care plan and failed to communicate effectively with Mrs D. The Care Provider also failed to deal with Mrs D’s complaints according to its complaints policy. The Care Provider has agreed to our recommendations to address the injustice caused.

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