Archive has 151 results
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South Gloucestershire Council (20 002 964)
Statement Closed after initial enquiries Other 28-Oct-2020
Summary: The Ombudsmen have decided not to investigate a complaint about a Council and an NHS Trust’s decision not to share a surgery date with a patient’s family because it was late. We have seen no reason why the complainant could not have brought the complaint to the Ombudsmen sooner.
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London Borough of Croydon (19 016 073)
Statement Not upheld Other 27-Oct-2020
Summary: Mr X complains about the way the Council dealt with him and Miss Y. The Ombudsman finds no fault in the way the Council dealt with the situation.
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Royal Mencap Society (19 016 600)
Statement Upheld Other 26-Oct-2020
Summary: Miss X complained that a carer working for Royal Mencap Society (Mencap) mistreated her son, Y while providing him with support. We found there was fault that warranted a remedy.
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London Borough of Hackney (20 004 596)
Statement Closed after initial enquiries Other 26-Oct-2020
Summary: Ms X complains about the tone of communication she received from a member of staff at the day centre her disabled brother attends. The Ombudsman will not investigate the complaint because there is insufficient evidence of fault by the Council or injustice caused to Ms X to warrant an investigation.
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Buckinghamshire County Council (19 019 777)
Statement Not upheld Other 23-Oct-2020
Summary: The Ombudsmen find that Oxford Health NHS Foundation Trust missed the opportunity to ensure Mrs X had appropriate support in place when it discharged her from section 3 of the Mental Health Act. However, there was no injustice to Mrs X. She would most likely have refused the Trust’s support in favour of private care and treatment.
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Springfield Healthcare (The Chocolate Works) Limited (19 018 165)
Statement Upheld Other 22-Oct-2020
Summary: There is evidence of fault by the care home, it failed to seek Mrs Y’s views about alleged comments made by Mrs X. It later failed to establish Mrs Y’s wishes about future visits from Mrs X. The care home failed to deal with Mrs X fairly.
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Suffolk County Council (20 004 273)
Statement Closed after initial enquiries Other 22-Oct-2020
Summary: The Ombudsman will not investigate this complaint about the actions of the Council after the complainant had work done to her home. This is because there is insufficient evidence of fault by the Council.
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Premier Care Homes Limited (19 013 967)
Statement Not upheld Other 21-Oct-2020
Summary: The Care Provider’s actions did not cause injustice in this case. The Care Provider has taken steps to try and ensure the security of Mrs D’s hearing aids, but cannot be responsible for items in her possession, in accordance with its terms and conditions of contract.
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Essex County Council (20 002 847)
Statement Closed after initial enquiries Other 20-Oct-2020
Summary: Mr X complains about defamation of character due to allegations the Council included in a report to the Court of Protection. We cannot investigate this complaint because it is about the content of reports provided for the court, which the law prevents us from considering.
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London Borough of Lewisham (19 013 233)
Statement Not upheld Other 15-Oct-2020
Summary: Mrs X complains about the Council’s fitting and positioning of a stair lift in her home. She says it is unsafe and not installed in the way she had been led to believe. The Council is not at fault.