Other archive 2020-2021


Archive has 151 results

  • Darlington Borough Council (20 009 162)

    Statement Closed after initial enquiries Other 05-Feb-2021

    Summary: We will not investigate Mrs X’s complaint about a Council officer being rude to her during a telephone call. This is because it is unlikely an investigation would be able to add to the response already provided via the Council’s investigation.

  • Nottingham City Council (20 002 761)

    Statement Not upheld Other 04-Feb-2021

    Summary: Mr B complained that the Council treated him with prejudice and discrimination by telling the parents of young people he had been working with that they could no longer use direct payments to continue employing him because of a spent conviction. We have found no fault in the way the Council dealt with the matter.

  • Cambridgeshire County Council (20 008 248)

    Statement Closed after initial enquiries Other 26-Jan-2021

    Summary: We will not investigate Mr Q’s complaint about the Council’s handling of a safeguarding enquiry. This is because the injustice suffered by Mr Q’s son is not significant enough, nor is it likely we could add to the Council’s own investigation. And it would be reasonable for Mr Q to go to the Information Commissioner or to court if he wants to challenge the accuracy of the Council’s records.

  • Royal Borough of Kensington & Chelsea (19 010 659)

    Statement Upheld Other 26-Jan-2021

    Summary: We found fault with the care and support provided by the Council, Trust and CCG to Miss X, a vulnerable young woman with complex needs. We found this placed Miss X at significant risk in the community and caused her and her family avoidable distress. These organisations have agreed to apologise to Miss X and pay a financial remedy in recognition of the impact of this fault on her.

  • Barchester Healthcare Homes Limited (20 008 344)

    Statement Closed after initial enquiries Other 20-Jan-2021

    Summary: We will not investigate Ms B’s complaint about her late mother’s, Mrs C’s, care provider’s refusal to put a no parking sign outside the property she leased. This is because there is not enough evidence of fault with the actions taken by the care provider warranting an Ombudsman investigation.

  • Kent County Council (19 021 083)

    Statement Upheld Other 20-Jan-2021

    Summary: Mrs B complained on behalf of herself and her son, Mr C, that there was fault in the way the Council reached its decision on payment banding for the Shared Lives placement and that the Council’s communication has been poor. We have found no fault in the way the Council reached its decision on payment banding. The Council was at fault in failing to keep Mrs B informed, but its apology represents a satisfactory remedy for the injustice caused by this.

  • Promedica24 UK Limited (20 000 764)

    Statement Upheld Other 15-Jan-2021

    Summary: Ms B complains that ProMedica24 UK Limited failed to provide adequate care for her mother, Mrs C. We found one of the carers behaved inappropriately causing Mrs C and her family distress and inconvenience. To remedy the injustice caused, ProMedica24 UK Limited has agreed to apologise to the family and waive its fees from the date of the incident.

  • London Borough of Brent (19 015 810)

    Statement Upheld Other 13-Jan-2021

    Summary: The Council was entitled to decide to apply contact restrictions to the complainant because of the volume of his correspondence. The Council was at fault because it did not set a review period for the restrictions, in accordance with its policy, and also because its records of the restrictions it imposed are difficult to follow. Neither of these faults caused an injustice to the complainant, but the Council should take steps to address them. The Council was also at fault for the delay in a complaint response, but this also did not cause an injustice.

  • Cumbria County Council (20 008 277)

    Statement Closed after initial enquiries Other 13-Jan-2021

    Summary: Ms X complains about the Council’s handling of the placement of her father in a care home in 2017. We will not investigate the complaint because the events happened too long ago.

  • London Borough of Redbridge (20 005 377)

    Statement Upheld Other 11-Jan-2021

    Summary: Miss D complains the Council has failed to arrange care and support for her adult nephew and about its decision not to provide him with supported living accommodation. We find there was fault which has caused Mr J’s needs not to be met and stress to Miss D. The Council has agreed to apologise and make a payment to Mr J and Miss D to acknowledge this injustice.

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