Archive has 151 results
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Birmingham City Council (20 002 158)
Statement Not upheld Other 23-Feb-2021
Summary: We consider an Approved Mental Health Professional and a Community Psychiatric Nurse appropriately supported Mr L before and after the decision to detain him under section 2 of the Mental Health Act.
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Statement Closed after initial enquiries Other 23-Feb-2021
Summary: On the evidence currently available, we will not investigate this complaint about the Council preventing Mr X from having access to this adult daughter. This is because it has been previously considered in court. It is reasonable for Mr X to return to court to seek a remedy.
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Northamptonshire County Council (19 018 607)
Statement Upheld Other 22-Feb-2021
Summary: Mr B says the provider commissioned by the Council failed to provide the care it agreed to provide, harassed and bullied him and acknowledged his concerns but made no changes. There is no evidence of harassment or that the provider made no changes following his complaint. The evidence shows Mr B received significant support but the care plan failed to set out the support he could expect which raised his expectations. An apology and changes to the information recorded in care plans is satisfactory remedy.
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London Borough of Newham (19 020 600)
Statement Upheld Other 18-Feb-2021
Summary: There was fault by the Council. It failed to deal with two requests to increase the fee paid to a care provider. The Council also did not always keep the provider informed of its progress. The Council should apologise to the provider, make a decision, and backdate the payment.
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Oxfordshire County Council (19 017 100)
Statement Not upheld Other 17-Feb-2021
Summary: The Ombudsmen find no fault in a Council and Trust’s decision not to implement the recommendations of an investigating officer. The complaints policy sets out that investigations will be subject to senior approval and the Trust provided reasons for setting the investigator’s findings aside.
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Gateshead Metropolitan Borough Council (19 018 517)
Statement Not upheld Other 17-Feb-2021
Summary: Ms X complained about the Council’s actions in relation to her role as Shared Lives carer. She said this has affected her financially. We have not found the Council to be at fault as it followed correct procedure and kept Ms X informed. We have completed our investigation.
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Stoke-on-Trent City Council (19 010 849)
Statement Upheld Other 16-Feb-2021
Summary: There was fault in the way the Council decided whether some costs should be considered as a disability related expenditure. The Council did not properly consider Mr B’s individual circumstances and disability and this caused unnecessary delay in the decision. The Council has agreed to apologise and provide a financial remedy.
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Staffordshire County Council (19 020 766)
Statement Upheld Other 15-Feb-2021
Summary: We have upheld Mrs X’s complaint about services to her as a carer and about poor communication and complaint handling. To remedy the injustice, the Council will apologise, make her a symbolic payment and take other action to improve its services described in this statement.
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Bournemouth, Christchurch and Poole Council (20 010 416)
Statement Closed after initial enquiries Other 11-Feb-2021
Summary: We cannot investigate the complaint about a referral to a health care provider because the Council did not take the action Mr X complains about.
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Thornton Homecare Ltd (20 009 554)
Statement Closed after initial enquiries Other 09-Feb-2021
Summary: We cannot investigate Ms B’s complaint about the actions of the care provider. This is because we do not have jurisdiction to consider her complaint.