Other archive 2020-2021


Archive has 151 results

  • Luton Borough Council (19 007 719)

    Statement Not upheld Other 16-Sep-2020

    Summary: Mrs T complains about the Council’s decision to stop day centre provision for her adult son following his move to a residential care home. She also says the Council took over his finances without notifying or consulting her, failed to issue invoices in respect of his contribution towards the cost of his care and failed to respond to her correspondence or keep her informed. The Ombudsman finds no fault on the Council’s part.

  • Torbay Council (19 015 488)

    Statement Upheld Other 16-Sep-2020

    Summary: Mrs X complains her mother incurred unnecessary residential care home fees as the Council failed to explain all options for her care and the packages available to her. Mrs X also complains the Council wrongly treated Mrs Y as having capacity to make decisions about her care. The failure to provide full and accurate information regarding Mrs Y’s eligibility for financial assistance with her care amounts to fault. As does the failure to carry out a mental capacity assessment at the outset. These faults have caused Mrs Y an injustice as she has paid more for her care than was necessary.

  • The ExtraCare Charitable Trust (20 003 247)

    Statement Closed after initial enquiries Other 16-Sep-2020

    Summary: The Ombudsman cannot investigate Mr B’s complaint about the treatment of residents in connection with their accommodation. This is because complaints about Mr B’s accommodation provider are for the Housing Ombudsman to consider.

  • London Borough of Haringey (20 002 611)

    Statement Closed after initial enquiries Other 16-Sep-2020

    Summary: Ms X complains about the behaviour of a Council officer towards her. The Ombudsman will not investigate the complaint because we are unlikely to find evidence of fault.

  • L&Q Living Limited (19 017 010)

    Statement Closed after initial enquiries Other 14-Sep-2020

    Summary: Ms F complains on behalf of her late father that L&Q Living had not met his care needs. The Ombudsman cannot investigate this complaint as L&Q Living is not an adult social care provider within our jurisdiction.

  • North Lincolnshire Clinical Commissioning Group (18 001 064c)

    Statement Upheld Other 10-Sep-2020

    Summary: We find the Trust (NLaG) delayed in processing a request for an incontinence assessment but we do not find evidence of injustice. The care home’s records show adequate continence care provision and we note the Trust’s general service improvement in shifting assessment services to its district nurses.

  • Phoenix Park Care Village (18 001 064d)

    Statement Not upheld Other 10-Sep-2020

    Summary: We find the Trust (NLaG) delayed in processing a request for an incontinence assessment but we do not find evidence of injustice. The care home’s records show adequate continence care provision and we note the Trust’s general service improvement in shifting assessment services to its district nurses.

  • Lancashire County Council (19 015 671)

    Statement Upheld Other 10-Sep-2020

    Summary: Ms X complained the Council failed to arrange suitable care for Mr Y so his identified care needs were not met and he was at risk of harm and financial abuse. The Council was not at fault for the inconsistency in staffing to support Mr Y. There was fault when a carer left Mr Y unattended. This caused Ms X frustration and worry. It has agreed to apologise to her for this. The Council properly investigated this through its safeguarding procedures. The Council failed to ensure all staff communicated consistently with Mr Y. It has agreed to make a payment to Mr Y to acknowledge the impact of this.

  • London Borough of Croydon (19 016 048)

    Statement Upheld Other 10-Sep-2020

    Summary: The Council is at fault for failing to properly risk assess the use of a hot water tap in a community facility. Ms D was caused injury because of this failure. The Council has agreed to make a payment in recognition of the distress caused by the injury and the additional strain it placed on Ms D’s mother. It has also agreed to remind staff about the importance of completing risk assessments.

  • Leeds City Council (20 002 681)

    Statement Closed after initial enquiries Other 09-Sep-2020

    Summary: Mr X complains about the Council’s recent actions in dealing with him and his complaint concerning matters dating back to 2010. The Ombudsman will not investigate the complaint because the matters about which he complains fall outside our jurisdiction .

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