Archive has 151 results
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Leeds City Council (20 008 077)
Statement Closed after initial enquiries Other 08-Jan-2021
Summary: Mr X complains about the Council’s response to the actions of a member of staff who accessed his family’s records without legitimate reason. We will not investigate the complaint because an investigation would not lead to the outcome Mr X seeks and he can appeal to the Information Commissioner.
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Lancashire County Council (19 017 174)
Statement Upheld Other 06-Jan-2021
Summary: Ms X complained the Council failed to support her adequately as a carer and is abusing public funds by paying charities to provide inadequate services to carers. The Council has already agreed it was at fault when the Charity which carries out carer’s assessments on its behalf failed pass on information provided by Ms X and Mrs B about their financial situation. It has offered to repay them the costs of the care, which is satisfactory to remedy the injustice this caused.
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City of Bradford Metropolitan District Council (19 020 125)
Statement Upheld Other 05-Jan-2021
Summary: There is evidence of fault by the Council in this complaint. It failed to act properly following a safeguarding alert made by a Care Provider. It later failed to deal with a complaint under its complaint’s procedure.
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Oxfordshire County Council (19 021 208)
Statement Not upheld Other 18-Dec-2020
Summary: Mr and Mrs X complained about the Council’s decision to place a noisy resident in supported living accommodation near their home and the Council’s delay in resolving the noise nuisance. There was no fault in the Council’s actions.
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Bupa Care Homes (PT Lindsay) Limited (20 002 436)
Statement Not upheld Other 17-Dec-2020
Summary: Ms X complained the care provider shared information about her complaint and other matters with her relatives which has negatively affected their relationship. We have discontinued the investigation as it is unlikely we could add anything to the care provider’s response and so there is no worthwhile outcome we can achieve by further investigating the complaint.
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Potensial Limited (20 006 491)
Statement Closed after initial enquiries Other 17-Dec-2020
Summary: The Ombudsman cannot investigate Mrs X’s complaint about how a care provider dealt with her complaints about noise. We cannot provide more detail because the information is about a third party, whose personal data must be protected.
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Hadley Care Limited (20 001 937)
Statement Upheld Other 16-Dec-2020
Summary: Miss X complains that the Care Home failed to contact her when her father was admitted to hospital and therefore, she could not make arrangements to see him before he passed away. We find the Care Home failed to contact Miss X and we make recommendations to remedy the injustice this caused.
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Worcestershire County Council (20 007 222)
Statement Closed after initial enquiries Other 15-Dec-2020
Summary: We will not investigate this complaint that the Council made a slanderous comment to the Department for Work and Pensions about the complainant. This is because there is insufficient evidence of fault by the Council and an on-going police investigation. In addition, we cannot investigate the Department for Work and Pensions.
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Birmingham City Council (19 017 599)
Statement Not upheld Other 14-Dec-2020
Summary: Mrs X complains the Council delayed assigning a social worker to her client Ms Y from April to August 2019 and refused to reimburse some care costs for Ms Y that Mrs X’s company incurred between June and August 2019 because of that delay. Mrs X says this means Mrs X’s company has not received money it should have. We will not investigate Mrs X’s complaint at this time. This is because the matter has not been through the Council’s contractual dispute resolution procedure.
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Suffolk County Council (20 007 457)
Statement Closed after initial enquiries Other 11-Dec-2020
Summary: We will not investigate Mrs B’s complaint that the Council has refused to answer her complaint about her daughter’s placement. This is because we could not achieve the outcome Mrs B is seeking by investigating her complaint.