London Borough of Haringey (20 003 572)

Statement Closed after initial enquiries Other 02-Oct-2020

Summary: Mr X complains about the Council’s mismanagement of an Adult Social Care case which concerns his deceased friend. The Ombudsman cannot investigate the concerns Mr X has raised on behalf of his deceased friend as he does not have authority to act on her behalf. The complaints he has made about his own treatment by the Council fall outside our jurisdiction and will not be investigated.

London Borough of Hillingdon (20 004 097)

Statement Closed after initial enquiries Other 02-Oct-2020

Summary: The Ombudsman will not investigate Ms X’s complaint that her new social worker is in a team led by a manager she does not feel able to work with. This is because there is no evidence of fault by the Council which warrants an investigation.

Manchester City Council (20 004 056)

Statement Closed after initial enquiries Other 01-Oct-2020

Summary: Mr X complains the Council’s social worker refused to help him gain access to see his father. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council which correctly signposted him to the Office of the Court Protection.

Cheshire East Council (19 015 215)

Statement Upheld Other 28-Sep-2020

Summary: The Ombudsmen find Sagecare Limited did not act with fault when it ended Miss G’s support after she harassed staff. However, Cheshire East Council missed the opportunity to carry out a formal section 117 review with a local NHS Trust and/or South Cheshire Clinical Commissioning Group, before it decided against reinstating that support. That fault caused Miss G and her mother, Mrs M, uncertainty which the Council should remedy.

Shared Approach Ltd (19 008 981)

Statement Closed after initial enquiries Other 28-Sep-2020

Summary: The Ombudsman will not investigate Ms B’s complaint the care and support provider did not provide services she arranged for her son, Mr C, through his residential college. This is because we cannot investigate the involvement of the college, and there is not enough evidence the care provider is at fault or has caused Ms B or Mr C significant injustice so the complaint does not warrant investigating.

Suffolk County Council (20 001 304)

Statement Closed after initial enquiries Other 28-Sep-2020

Summary: On behalf of Ms A, Mr X complains about the Council’s response to a complaint made about the behaviour of a social worker. The Ombudsman will not investigate the complaint because there are insufficient grounds to warrant an investigation.

Liverpool City Council (20 003 847)

Statement Closed after initial enquiries Other 25-Sep-2020

Summary: Mrs X complains about the way the Council has dealt with her subject access request. The Ombudsman will not investigate the complaint because we expect Mrs X to refer this data protection issue to the Information Commissioner.

Derby City Council (20 003 561)

Statement Closed after initial enquiries Other 24-Sep-2020

Summary: Mr X complains about the Council’s actions in placing a charge on his father-in-law’s property without consulting Mr X when Mr X held Power of Attorney for him. The Ombudsman will not investigate the complaint because old events fall outside our jurisdiction due to the passage of time and because an investigation is unlikely to find evidence of fault.

Cheshire West & Chester Council (19 011 668)

Statement Not upheld Other 21-Sep-2020

Summary: Mr X complained the Council delayed setting up the arrangement when it took over managing his finances, so he continued to receive bills and it did not set up his white goods insurance. The Council was not at fault. It has acted appropriately as Mr X’s appointee to agree a budget with Mr X, to ensure his bills were paid and to ensure Mr X no longer receives bills from his suppliers.

Kent County Council (20 000 363)

Statement Closed after initial enquiries Other 17-Sep-2020

Summary: The Ombudsman will not investigate Mr B’s complaint about the Council. This is because the Council has offered Mr B a reasonable explanation for closing his case and has offered him further information on how to request support in future.