Archive has 151 results
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Worcestershire County Council (20 004 654)
Statement Closed after initial enquiries Other 14-Oct-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s handling of Mr B’s personal data and his subject access request. This is because there is another body better placed to consider the matter.
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Birmingham City Council (19 009 772)
Statement Not upheld Other 13-Oct-2020
Summary: Ms X complains the Council was at fault as it failed to provide her with information to help her deal with the administration of her late aunt’s estate. The Ombudsman has found no evidence of fault in the way the Council considered these matters so has completed his investigation.
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Oldham Metropolitan Borough Council (19 014 676)
Statement Not upheld Other 09-Oct-2020
Summary: Ms F complains on behalf of Mr C that the Council refuses to stop being Mr C’s appointee and allow him to manage his own benefits. The Ombudsman has discontinued this investigation as there is another body better placed to consider the complaint.
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East Riding of Yorkshire Council (19 015 682)
Statement Upheld Other 09-Oct-2020
Summary: Mr X complained the Council is failing to meet his care needs and carried out flawed Care Act assessments of his needs. The Council was at fault. It carried out flawed Care Act needs assessments in 2017 which on balance contributed to a lack of care and support for him until June 2018. It also failed to adequately record and document its decision making and delayed carrying out an agreed action following its own stage 2 investigation. The Council agreed to pay Mr X a total of £1150 to remedy the injustice the faults caused. Since June 2018 the Council has offered to carry out a fresh needs assessment using an Independent Social Worker. It has also regularly offered him interim care packages. This is in line with relevant law and statutory guidance. It remains open for Mr X to accept and undertake a fresh needs assessment.
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Norfolk County Council (19 019 700)
Statement Not upheld Other 09-Oct-2020
Summary: Ms X complained the Council is asking her for payment of unpaid home support and day opportunity charges for a person (Mr Y) in her care because she signed a deed of guarantee in 2012. The Ombudsman has not found fault with the Council’s actions.
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London Borough of Bromley (19 015 513)
Statement Upheld Other 06-Oct-2020
Summary: Ms B complains an assessment of her son under the Mental Health Act did not take account of her views. We do not uphold this, although we do find fault in the failure of the Council to investigate Ms B’s complaint properly. This caused her injustice in unnecessary time and trouble. The Council accepts this finding and has agreed to apologise and make a financial payment to Ms B in recognition of her injustice.
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Cheshire West & Chester Council (19 012 772)
Statement Not upheld Other 06-Oct-2020
Summary: Mrs X complained on behalf of her father, Mr Y, about the Council’s lack of intervention to help a vulnerable neighbour, Mr A, who was unable to manage his home. The Ombudsman found the Council was not at fault because it did offer suitable support to Mr A.
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London Borough of Ealing (20 003 749)
Statement Closed after initial enquiries Other 05-Oct-2020
Summary: The Ombudsman will not investigate Mr B’s complaint about the care his brother Mr C received from his care provider during the past five years. This is because it is unlikely further investigation could add to the Council’s response. There is no good reason for his to disapply the law in this case.
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Luton Borough Council (20 003 772)
Statement Closed after initial enquiries Other 05-Oct-2020
Summary: Ms X complains about the way she was treated by a Council social worker while dealing with her sister’s care. The Ombudsman will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation in unlikely to lead to a different outcome.
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Birmingham City Council (20 003 001)
Statement Closed after initial enquiries Other 02-Oct-2020
Summary: The Ombudsman will not investigate this complaint about the Council sharing information about the complainant. This is because the Ombudsman cannot question decisions made by the Council without evidence of fault and is unlikely to find fault with how it reached its decision. Parts of the complaint are also better placed to be considered by another body.