Archive has 151 results
-
Birmingham City Council (20 005 502)
Statement Closed after initial enquiries Other 09-Dec-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about her cousin’s care and access to information. This is because Mrs X’s complaint is late, and the Information Commissioner’s Office is best placed to consider complaints about access to information.
-
Durham County Council (19 016 252)
Statement Upheld Other 09-Dec-2020
Summary: The Council was not at fault for deciding Mr C had capacity to manage his own finances in early 2019. However, it was at fault for failing to properly record the date of his capacity assessment, for a delay in relinquishing control of his bank account after deciding he had capacity, and for failing to arrange further support in November 2019. It has agreed to apologise, to set out a plan for supporting Mr C, and to make payments totalling £550 to recognise the injustice of
Mr C and his mother, who made the complaint on his behalf. -
Royal Borough of Kensington & Chelsea (20 005 494)
Statement Closed after initial enquiries Other 01-Dec-2020
Summary: The Ombudsman will not investigate Ms X’s complaint about alleged criminal behaviour against her when she lived in Council provided temporary accommodation from 2006 onwards. The complaint lies outside the Ombudsman’s jurisdiction because it is late. The Ombudsman cannot investigate complaints about crime.
-
Oxfordshire County Council (20 002 764)
Statement Not upheld Other 24-Nov-2020
Summary: The Council acted in accordance with the statutory guidance in the way it disposed of Mr and Mrs T’s possessions when they moved into a care home.
-
Leicester City Council (20 004 784)
Statement Closed after initial enquiries Other 17-Nov-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the support his brother received while in sheltered housing run by the Council. This is because we would be unlikely to find fault.
-
Stoke-on-Trent City Council (19 016 362)
Statement Upheld Other 17-Nov-2020
Summary: Mrs B complained in respect of her son Mr C, that the Council failed to provide an appropriate placement for him once he became an adult. The placement broke down within six weeks and he lived with Mrs B for seven months. Mr C was caused significant distress as a result of the unsuitable placement and Mrs B has also experienced significant stress. We find fault causing injustice and the Council has agreed to make payments to Mrs B and Mr C.
-
Birmingham City Council (20 005 829)
Statement Closed after initial enquiries Other 12-Nov-2020
Summary: The Ombudsman will not investigate this complaint about the actions of the Council in its role of Deputy for the complainant’s son. This is because such complaints need to be made to the Office of the Public Guardian.
-
Derby City Council (20 003 774)
Statement Closed after initial enquiries Other 06-Nov-2020
Summary: The Ombudsmen will not investigate Mrs C’s complaints about four different councils. The complaint about Derby City Council is late and there are insufficient grounds to accept in now. The complaints about the other councils appear to have been raised with the Ombudsman without those councils having an opportunity to investigate.
-
Leeds City Council (20 004 243)
Statement Closed after initial enquiries Other 03-Nov-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s use of his personal data. This is because this is a matter best considered by the Information Commissioner’s Office.
-
Coventry City Council (20 005 373)
Statement Closed after initial enquiries Other 29-Oct-2020
Summary: We will not investigate this late complaint about the fees for an appointee service the Council commissioned for Mrs X’s father. This is because there is not a good reason for the delay in complaining to the Ombudsman.