Domiciliary care archive 2020-2021


Archive has 94 results

  • Forest Homecare Limited (20 004 446)

    Statement Closed after initial enquiries Domiciliary care 02-Nov-2020

    Summary: The Ombudsman will not investigate Mrs B’s complaint about the actions of her father’s, Mr C’s care provider. This is because the care provider has apologised for the fault, amended its policies to ensure charging is clear and agreed to waiver Mr C’s outstanding invoice. The Ombudsman is satisfied this remedies the injustice caused to Mrs B and Mr C.

  • London Borough of Lambeth (19 010 219)

    Statement Closed after initial enquiries Domiciliary care 29-Oct-2020

    Summary: Mr X complained about two care providers who cared for his mother on behalf of the Council. We will not investigate this complaint. The complaint about the first care provider is too late. The complaint about the second care provider relates solely to damage to property, so it would be better considered by the courts.

  • Wirral Metropolitan Borough Council (19 016 236)

    Statement Upheld Domiciliary care 26-Oct-2020

    Summary: Mr B complains on behalf of his late father, Mr C, that the care provider commissioned by the Council to provide domiciliary care for him failed to provide the agreed care. The Ombudsman finds there is insufficient evidence that the standard of care provided was inadequate but the daily visit logs completed by the carers were insufficiently detailed causing uncertainty as to whether the agreed support was provided. The Council has agreed to apologise to Mr B and pay him £250 in recognition of this uncertainty.

  • North Yorkshire County Council (20 004 220)

    Statement Closed after initial enquiries Domiciliary care 22-Oct-2020

    Summary: The Ombudsman will not investigate Mrs B’s late complaint about the Council’s decision not to award her mother, Mrs C, direct payments under its discretion to do so. This is because the complaint is late and there is no good reason for the Ombudsman to exercise his discretion to investigate now.

  • West Sussex County Council (19 016 389)

    Statement Upheld Domiciliary care 19-Oct-2020

    Summary: Mrs X complains about the standard of care provided to her foster father. She says there were signs her foster father’s ability to cope at home had declined and the Council did not take action to safeguard him. The Ombudsman finds fault with the Council for not arranging appropriate care and support for her foster father in January 2018. We also find fault with the Council for not completing a mental capacity assessment. We do not find fault with the Council’s care assessments.

  • Cheshire West & Chester Council (20 003 115)

    Statement Closed after initial enquiries Domiciliary care 15-Oct-2020

    Summary: The Ombudsman will not investigate Ms B’s complaint about care provided to her late mother, Mrs D. This is because it is unlikely the Ombudsman could add to the response already provided to Ms B or make a different finding of the kind Ms B wants.

  • Three Sisters Community Care LLP (19 016 524)

    Statement Not upheld Domiciliary care 14-Oct-2020

    Summary: Mr X complains about the actions of a care provider in providing domiciliary care to his mother, Mrs Y. The Ombudsman has not found evidence the actions of the care provider caused an injustice to Mr X or Mrs Y so has completed his investigation.

  • London Borough of Waltham Forest (19 013 748)

    Statement Upheld Domiciliary care 07-Oct-2020

    Summary: Mr X complained the Council failed to make appropriate arrangements to meet his assessed care and support needs. He says he was discriminated against as a gay man causing considerable distress and frustration. The Council was at fault because his direct payment took too long to arrange and the remedy offered to Mr X was inadequate. The Council has agreed to make an additional payment to Mr X to cover his private care costs. The Ombudsman did not find fault in the other areas of complaint.

  • Westmorland Homecare Limited (20 001 073)

    Statement Closed after initial enquiries Domiciliary care 05-Oct-2020

    Summary: The Ombudsman will not investigate Mrs B’s complaints about the care provided to her late parents, Mr and Mrs C. This is because sadly Mr and Mrs C are now deceased so the Ombudsman could not provide a remedy to them for any injustice an investigation might uncover.

  • Westminster Homecare Ltd (20 002 623)

    Statement Closed after initial enquiries Domiciliary care 05-Oct-2020

    Summary: Mrs X complained the Care Provider missed a care call for her father in January 2020 and carers do not reliably log in when they visit. We will not investigate this complaint. This is because the injustice caused is not significant enough to warrant our involvement, and it is unlikely we could add to the Care Provider’s investigation and the action it has already taken.

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