Archive has 94 results
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Statement Upheld Domiciliary care 24-Nov-2020
Summary: Mrs C complains that care provided to her mother by Bluebird Care (Wiltshire South) was of poor quality. The Ombudsman finds there was some fault by the care provider in this case, causing injustice for which a remedy has been agreed.
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Care O.W.L Limited (19 005 712)
Statement Upheld Domiciliary care 20-Nov-2020
Summary: Mrs X complains she has been unfairly excluded from involvement with her mother’s care arrangements. The Ombudsman has identified one area of service failure involving storage of records. The Care Provider has agreed a change to the current practice.
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North Somerset Council (19 014 596)
Statement Upheld Domiciliary care 19-Nov-2020
Summary: Mr B complains that a Council-commissioned care provider did not provide the support in his care plan. He says this caused his care package to break down. Mr B also complains about the Council’s response to his safeguarding concerns. There is fault and the Council will put in place a clearer care plan.
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Northumberland County Council (19 017 603)
Statement Upheld Domiciliary care 13-Nov-2020
Summary: Mrs X complained the Council failed to provide full information about her financial assessment and the costs of her care. She also complained about the actions of the care provider, Embracing Care. The Ombudsman found there was fault causing injustice when the Council failed to provide enough information about charging. The Council agreed to a suitable remedy.
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Sheffield City Council (18 016 351)
Statement Upheld Domiciliary care 13-Nov-2020
Summary: Mr B complains on behalf of his partner, Ms C, about the quality of care she received between August and November 2018. We uphold the complaint finding fault in the care arranged by the Council and delivered by TLC Sheffield Home Care Ltd. We also find fault in how the Council responded to Mr B’s service requests and complaint. This caused injustice to Mr B and his partner as distress. The Council accepts these findings. At the end of this statement we set out the action it has agreed to remedy the injustice caused to Mr B and Ms C and improve the service it provides to others.
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East Riding of Yorkshire Council (19 016 285)
Statement Upheld Domiciliary care 12-Nov-2020
Summary: Mrs B complains that the Council did not properly provide domiciliary care to her mother Mrs G. Mrs G’s medication was missed and incorrectly administered, Mrs B’s complaints were not dealt with properly, Mrs G’s care plan was not updated properly, the Council did not inform Mrs B of safeguarding outcomes and Mrs B was not given the option of continuing care provision during the interim period after notice was given to stop Mrs G’s care. The Council has agreed to apologise to Mrs B, pay Mrs B £250 for Mrs B’s distress, ensure complaint procedures are made available, review safeguarding cases and provide guidance to staff.
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Fylde Coast Care Ltd (20 004 805)
Statement Closed after initial enquiries Domiciliary care 06-Nov-2020
Summary: The Ombudsman will not investigate Mrs X’s complaint about domiciliary care provided to her mother. This is because there is not enough evidence of fault causing significant personal injustice. It is also unlikely we could add anything to the response Mrs X has already received.
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Bournemouth, Christchurch and Poole Council (20 004 973)
Statement Closed after initial enquiries Domiciliary care 04-Nov-2020
Summary: The Ombudsman will not investigate this complaint that carers, acting on behalf of the Council, broke the complainant’s stairlift. This is because it is unlikely the Ombudsman could add to the Council’s response or that an investigation would lead to a different outcome.
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Leeds City Council (19 017 395)
Statement Upheld Domiciliary care 03-Nov-2020
Summary: The Council acknowledges the Care Provider failed to clarify timings of home care visits and that there were occasions when Mr Y’s care was not delivered in accordance with his care plan.
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Bayford New Horizons Limited AKA Bluebird Care (Chichester) (19 011 857)
Statement Upheld Domiciliary care 02-Nov-2020
Summary: Mrs C complained about the homecare Mr F received. She complained about the timing of visits, the cleanliness of Mr F’s property and an alleged delay in involving the GP on two occasions. The Ombudsman found there were incidents when it took too long in the morning for Mr F to receive his breakfast or personal care. The care provider has agreed to provide an apology for this.